Frustrated by Long Wait Times on Return Calls?

[niktim3]

Anyone else finding theres a four hour wait for return calls?
SOmething going on that I am missing?
Just puts things off, thats all!:cry:

 

[wadesgirl]

Yes, HO is changing over their entire system and working through the bugs right now. They have asked that we email issues to them or do online adjustments and only call when necessary.

 

[niktim3]

I emailed on Monday evening and have not heard back, so I thought I would attempt to call. Oh well, not something for me to worry about in the scheme of things!!
Thanks!

 

[esavvymom]

how long have they been working on these bugs? Didn't they change the system awhile back now? Or are they changing it in phases.Seems to me, that this would be a real turn off to customers- if your customers do their own returns/adjustments. I think, when I have some, for this reason alone- I'd make sure to handle it myself. I think it would be better customer service anyway- but especially with the call-times. no one will wait for that.

 

[wadesgirl]

Janet knows more than I do, I just remember them talking about it. It has still been taking them a while to answer emails though too.

 

[niktim3]

Just frustrating.... but we will make it!!
Just hate having customers call me, and I don't have an answer for them!!