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Pampered Chef: Sales Food Chopper ?

  1. Jennie4PC

    Jennie4PC Legacy Member

    3,410
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    One of my guests has an older food chopper, she said she was using it the other night and the top came off, is there a way to get a new top for the food chopper? Like a website or something like that? It is older then the one I got in my kit 5 yrs ago so she has had it for awhile. She didnt seem happy when I told her she would have to replace it. She is having a show but it is more like a bridal shower for her soon to be DIL
     
    Mar 20, 2009
    #1
  2. etteluap70PC

    etteluap70PC Legacy Member Gold Member

    3,667
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    First if she got it before 1999 then no she can not get a replacement part. If it is newer and the current style it depends what came off. I need a better description.
     
    Mar 20, 2009
    #2
  3. esavvymom

    esavvymom Legend Member Staff Member

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    If she bought one from walmart and it broke, she'd have to get a new one. The one we have has been around quite awhile- so if she's OLDER than that, well. Too bad! :D *Sorry- can you tell I'm not in a "customer is always right" kind of mood*

    I think people mistakenly think everything we have has a life-time guarantee.
     
    Mar 20, 2009
    #3
  4. crissy11

    crissy11 Member Gold Member

    424
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    Our current model has been out for 10 years. I have the old model that I still use and when I started in 1999 the new FC was in my kit. So I would say she has gotten her moneys worth.
     
    Mar 20, 2009
    #4
  5. Jennie4PC

    Jennie4PC Legacy Member

    3,410
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    she thought we were like tupperware I guess if something breaks they have a replacement part for it. I know we have replacement parts but not for something that old
     
    Mar 20, 2009
    #5
  6. esavvymom

    esavvymom Legend Member Staff Member

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    well wouldn't tupperware have to draw the line somewhere?? They can't possibly have things that are from decades ago do they?
     
    Mar 20, 2009
    #6
  7. lauradahl

    lauradahl Member

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    You can always post a thread here for what you need....ISO. You never know what some consultants may have from years ago. There are several customers I have that are still using that model too. Our cluster is really good about "sharing" parts if they are not for sale anymore.
     
    Mar 20, 2009
    #7
  8. pcchefjane

    pcchefjane Senior Member Gold Member

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    You can offer her 10-20% off a new one. She does need to be reasonable! If it's over 10 years old, she got her money's worth!
     
    Mar 20, 2009
    #8
  9. esavvymom

    esavvymom Legend Member Staff Member

    7,885
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    I was listening to a Booth Builds Business CD today and she mentioned that idea too- giving her customer the new item minus her commission- just in the name of customer service. Because she'll remember that and come back to you.
     
    Mar 21, 2009
    #9
  10. krzymomof4

    krzymomof4 Veteran Member Silver Member

    1,683
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    I had this problem before. If hers doesn't look like the new one, let her know that the new one has a warranty and try to talk her into purchasing a new one.
     
    Mar 21, 2009
    #10
  11. Fluffy215

    Fluffy215 Member Gold Member

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    I am so glad I read this tonight :) I had a customer ask tell me at a party last night that her plastic collar to her chopper melted in the dishwasher. I asked how old it was and she said it's probably 6 years old. I was going to have to call HO on Monday (grrr) and ask when the food chopper style had changed because I didn't want to order her a part that might not work for her chopper. So now that I know that this one has been around that long I should be okay to order the part :) Thank you :)
     
    Mar 21, 2009
    #11
  12. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

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    Hola.....I have a client who states her food chopper blades are dull....is there a way to sharpen them or replace them?

    Thanks all!
     
  13. scottcooks

    scottcooks Veteran Member Gold Member

    1,915
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    See if the old one is available here - my wife tells me it was a Zyliss item...

    http://zylissusa.com/Assets/Zyliss Replacement Parts Guide.pdf

    Regarding sharpening - I remember other consultants saying you chop could small balls of tin foil and accomplish sharpening, but it is not mentioned in the PIG. It does say 5 year guarantee.

    The blade portion of the chopper is not replaceable--time for a new one!
     
    May 13, 2009
    #13
  14. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

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    Thanks Scott! Will forward info to client. Appreciate the info and prompt reply! LOVE the site for older parts....tell your wife I say Thank You!
     
  15. Teresa Lynn

    Teresa Lynn Legacy Member Gold Member

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    Laurie,
    ask her what she chops on.
    I had a customer who kept complaining found out she was chopping on a wooden cutting board. I tell them to purchase ours, chopping on a glass, wooden, acrylic cutting boards or Corian counters will ruin the blades
     
    May 13, 2009
    #15
  16. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

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    You know, I didn't even stop to ask. Thanks Teresa....I will. I need to remember cross-selling!
     
  17. I also heard that chopping ice will sharpen the blades.
     
    May 13, 2009
    #17
  18. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

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    Just curious why you say wooden cutting boards will ruin the blade on a food chopper?
     
  19. pcchefjane

    pcchefjane Senior Member Gold Member

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    Someone posted before that is bad for the blades...and hard candy as well!
     
    May 13, 2009
    #19
  20. beepampered

    beepampered Veteran Member

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    I've heard glass is bad for baldes but didn't know wood was. Hmmmm.
     
    May 13, 2009
    #20
  21. scottcooks

    scottcooks Veteran Member Gold Member

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    Wood isn't so much 'bad for the blades' as harbors bacteria - is porous.
     
    May 13, 2009
    #21
  22. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
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  23. caraighan

    caraighan Member Gold Member

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    They do... in a way. I have a bowl that the lid is broken on. I can't get a replacement lid for it. They no longer have a replacement for it.
     
    May 14, 2009
    #23
  24. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

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    Thanks for doing the research and for sharing with us! I'll be reading it later, and it will help me cross-sell those boards! Whoo Hoo! You have such a generous spirit!
     
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