First if she got it before 1999 then no she can not get a replacement part. If it is newer and the current style it depends what came off. I need a better description.

 

Our current model has been out for 10 years. I have the old model that I still use and when I started in 1999 the new FC was in my kit. So I would say she has gotten her moneys worth.

 

You can always post a thread here for what you need....ISO. You never know what some consultants may have from years ago. There are several customers I have that are still using that model too. Our cluster is really good about "sharing" parts if they are not for sale anymore.

 

You can offer her 10-20% off a new one. She does need to be reasonable! If it's over 10 years old, she got her money's worth!

 

I had this problem before. If hers doesn't look like the new one, let her know that the new one has a warranty and try to talk her into purchasing a new one.

 

I am so glad I read this tonight I had a customer ask tell me at a party last night that her plastic collar to her chopper melted in the dishwasher. I asked how old it was and she said it's probably 6 years old. I was going to have to call HO on Monday (grrr) and ask when the food chopper style had changed because I didn't want to order her a part that might not work for her chopper. So now that I know that this one has been around that long I should be okay to order the part Thank you

 

Hola.....I have a client who states her food chopper blades are dull....is there a way to sharpen them or replace them?

Thanks all!

 

See if the old one is available here - my wife tells me it was a Zyliss item...

http://zylissusa.com/Assets/Zyliss Replacement Parts Guide.pdf

Regarding sharpening - I remember other consultants saying you chop could small balls of tin foil and accomplish sharpening, but it is not mentioned in the PIG. It does say 5 year guarantee.

The blade portion of the chopper is not replaceable--time for a new one!

 

Thanks Scott! Will forward info to client. Appreciate the info and prompt reply! LOVE the site for older parts....tell your wife I say Thank You!

 

Laurie,
ask her what she chops on.
I had a customer who kept complaining found out she was chopping on a wooden cutting board. I tell them to purchase ours, chopping on a glass, wooden, acrylic cutting boards or Corian counters will ruin the blades

 

You know, I didn't even stop to ask. Thanks Teresa....I will. I need to remember cross-selling!

 

I also heard that chopping ice will sharpen the blades.

 

Just curious why you say wooden cutting boards will ruin the blade on a food chopper?

 

Someone posted before that is bad for the blades...and hard candy as well!

 

I've heard glass is bad for baldes but didn't know wood was. Hmmmm.

 

Wood isn't so much 'bad for the blades' as harbors bacteria - is porous.

 

Okay so I had to go surfing...

Cutting Boards - wood or plastic?

 

They do... in a way. I have a bowl that the lid is broken on. I can't get a replacement lid for it. They no longer have a replacement for it.

 

Thanks for doing the research and for sharing with us! I'll be reading it later, and it will help me cross-sell those boards! Whoo Hoo! You have such a generous spirit!