Fixing a Stuck Medium Scoop - Info Needed

[jennyl]

Does anyone have the info about how to fix the medium scoop when the part that swings back and forth sort of pops out so it's stuck up instead of down in the scoop? (Does that make sense?)
I thought I saw this very recently but can't find the info.

Thanks in advance.

 

[stefani2]

I didn't know there was instructions. I just get my husband to use his screwdrivers to switch it back. ???

 

[JAE]

I don't know of any instructions, either. I just give it to dh and he fixes it. It hasn't happened in a long time, though.

 

[leftymac]

I found this in an old thread:Repair stainless steel scoop1. Take a pair of pliers and bend the little keeper metal at the
bottom of the handle back just far enough so you can adjust the
ratchet.
This is the piece at the very bottom that keeps the ratchet piece
from coming out.2. Then you move the ratchet piece (with the teeth) off of the
ratchet wheel to the place where the medal swing inside the scoop is back
into position.3. Once there you have to bend the keeper back into place. You want
to get it as snug as you can so that it doesn't come out of alignment again.

 

[candiejayne]

lol I think I would give it to my BF to fix... he gets everything I break!

 

[Veevahchef]

I have had a "Backwards" scoop for about 2 years now..... guess i will try to fix it!

 

[jennyl]

Thanks, Keith, that's what I was looking for!

 

[rlombas]

Hi there! I'm sorry to hear that you're having trouble with your medium scoop. I have some experience with this issue and I might be able to help. It sounds like the hinge on your scoop may have become dislodged or stuck. Here's what I would suggest: first, try gently pushing the hinge back into place. If that doesn't work, you may need to disassemble the scoop and reattach the hinge properly. You can find step-by-step instructions for this in your Pampered Chef consultant manual or on our website under the "Product Help" section. If you're still having trouble, feel free to reach out to me directly and I would be happy to walk you through the process. Best of luck!