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F/U on Merrill Rants

Have you sent an email to HO with your Merrill frustrations?

  • Yes, I already have.

    Votes: 11 31.4%
  • No, but I plan to soon.

    Votes: 11 31.4%
  • No, and I probably won't.

    Votes: 7 20.0%
  • No, and I don't plan to.

    Votes: 6 17.1%

  • Total voters
    35
  • Poll closed .

kdangel518

Advanced Member
Gold Member
Mar 5, 2009
933
1
I'm curious- who has already contacted the HO with their frustrations? It's true what they say- the squeaky wheel gets the oil. HO doesn't want us to be unhappy b/c they won't make $$ if we are! Letting them know our frustrations will force Merrill to improve or push HO to go to a different vendor.
 

baychef

Senior Member
Silver Member
Mar 27, 2005
2,882
43
Guess I won't because I have not had any issues with them.
 

chefann

Legend Member
Gold Member
Nov 4, 2005
22,111
7
I've only had one small issue with them, so I haven't felt the need. But it is important to let HO know if their exclusive vendor isn't living up to our (or HO's) expectations. Things can change. Just look at the change they made for the 2010 calendars after Merrill's screw-up last year (for those who weren't around then, the 2009 calendars had a typo - a repeated date in November. Merrill wouldn't ship new ones, they sent sheets of stickers to people who had ordered them.).
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
Of course, that error means I get two birthdays this year. I've had a couple of issues with Merrill. Since we have only the one approved vendor, I made sure to let the HO know each time.

I don't like the idea that we have only one real option. I've made that clear to the HO.

I wonder if they signed a multi-year exclusive deal with Merrill. It's possible that they're tied in for a specific length of time. Just a thought.
 

Liquid Sky

Advanced Member
Jun 8, 2008
769
3
I sent an email to HO a few weeks ago about my issues with Merrill's business practices. Hope we see an improvement (aka...other vendors) shortly...
 

wadesgirl

Legend Member
Gold Member
Jul 25, 2007
11,412
31
I haven't only because there website said Limited Quantities, they don't always know how fast things go out. They should but from being in the garment industry myself I know that it can be hard to keep up with all the orders. I have considered calling them to see if I can exchange it for another item since I would have ordered something else to max out the shipping price.
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
Just out of curiosity, what do you mean by "F/U" in your title? I'm sure it's not what comes to my mind. :eek:
 

legacypc46

Senior Member
Gold Member
Oct 9, 2006
2,346
6
shame, shame rae.
i think she means follow-up. :)
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
THANK YOU! That makes so much more sense than what was running through my head--Fantastic Underwear. What did you think I meant? ;)
 

legacypc46

Senior Member
Gold Member
Oct 9, 2006
2,346
6
  • #10
geez, now I have to clean up my desk (that happens when you snort your water!)
 

kdangel518

Advanced Member
Gold Member
Mar 5, 2009
933
1
  • Thread starter
  • #11
LMAO! Yes, I DEFINITELY meant follow up! But Fantastic Underwear, or as I prefer, Fabulous Underwear, is obviously a dual meaning ;)

You guys are cracking me up! :D
 

caraighan

Member
Gold Member
Apr 14, 2007
345
1
  • #12
how exactly do you put a poll on a thread? :confused: I was wondering!?!?!!
 

whiteyteresa

Veteran Member
Feb 20, 2006
1,745
0
  • #13
I WANT NANCY'S BACK

PLEASE

:chef:
 

pckellyd

Member
Gold Member
Jan 18, 2009
158
0
  • #15
See but if they have a web designer that knows there stuff the items should be hard coded with how many are in inventory! So once they're gone they shouldn't be able to be ordered any longer! AND it shouldn't take them 2-3 weeks to let us know that items ordered on the first day of the sale were already out of stock! Limited Quantities disclaimer or not!
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
  • #16
So I get an email from HO today in response to my email about how disappointed I was in Merrill. It basically said "please take it up with Merrill's customer service."

How disappointing.
 
J

Judybabe

Guest
  • #17
when did PC get into lingerie? Did I miss something?
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,357
437
  • #18
when did PC get into lingerie? Did I miss something?

The only thing you missed was me attempting some humor about the F/U in the thread title.
 

Shawnna

Senior Member
Gold Member
Feb 2, 2005
2,377
6
  • #19
Merrill does work for other DS companies as well. I always seem to have problems with them when it comes to Pampered Chef stuff, but never when it comes to my BeautiControl stuff. However, I don't order much from them anyway, so I haven't complained to HO since they took away Nancy.

I think its a little crappy for HO to say "take it up with Merrill's customer service"...don't they think you tried that first. That makes it sound like they don't care...and I am sure that is not the case. Perhaps the person who reads the emails is tired of hearing our complaints about Merrill. Who knows.
 

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