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Pampered Chef: F/U on Merrill Rants

Have you sent an email to HO with your Merrill frustrations?

Poll closed Jun 23, 2012.
  1. Yes, I already have.

    11 vote(s)
    31.4%
  2. No, but I plan to soon.

    11 vote(s)
    31.4%
  3. No, and I probably won't.

    7 vote(s)
    20.0%
  4. No, and I don't plan to.

    6 vote(s)
    17.1%
  1. kdangel518

    kdangel518 Advanced Member Gold Member

    933
    1
    I'm curious- who has already contacted the HO with their frustrations? It's true what they say- the squeaky wheel gets the oil. HO doesn't want us to be unhappy b/c they won't make $$ if we are! Letting them know our frustrations will force Merrill to improve or push HO to go to a different vendor.
     
    Sep 28, 2009
    #1
  2. baychef

    baychef Senior Member Silver Member

    2,906
    43
    Guess I won't because I have not had any issues with them.
     
    Sep 28, 2009
    #2
  3. chefann

    chefann Legend Member Gold Member

    22,238
    6
    I've only had one small issue with them, so I haven't felt the need. But it is important to let HO know if their exclusive vendor isn't living up to our (or HO's) expectations. Things can change. Just look at the change they made for the 2010 calendars after Merrill's screw-up last year (for those who weren't around then, the 2009 calendars had a typo - a repeated date in November. Merrill wouldn't ship new ones, they sent sheets of stickers to people who had ordered them.).
     
    Sep 28, 2009
    #3
  4. raebates

    raebates Legend Member Staff Member

    18,427
    438
    Of course, that error means I get two birthdays this year. I've had a couple of issues with Merrill. Since we have only the one approved vendor, I made sure to let the HO know each time.

    I don't like the idea that we have only one real option. I've made that clear to the HO.

    I wonder if they signed a multi-year exclusive deal with Merrill. It's possible that they're tied in for a specific length of time. Just a thought.
     
    Sep 28, 2009
    #4
  5. Liquid Sky

    Liquid Sky Advanced Member

    770
    2
    I sent an email to HO a few weeks ago about my issues with Merrill's business practices. Hope we see an improvement (aka...other vendors) shortly...
     
    Sep 28, 2009
    #5
  6. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    I haven't only because there website said Limited Quantities, they don't always know how fast things go out. They should but from being in the garment industry myself I know that it can be hard to keep up with all the orders. I have considered calling them to see if I can exchange it for another item since I would have ordered something else to max out the shipping price.
     
    Sep 28, 2009
    #6
  7. raebates

    raebates Legend Member Staff Member

    18,427
    438
    Just out of curiosity, what do you mean by "F/U" in your title? I'm sure it's not what comes to my mind. :eek:
     
    Sep 28, 2009
    #7
  8. legacypc46

    legacypc46 Senior Member Gold Member

    2,353
    6
    shame, shame rae.
    i think she means follow-up. :)
     
    Sep 28, 2009
    #8
  9. raebates

    raebates Legend Member Staff Member

    18,427
    438
    THANK YOU! That makes so much more sense than what was running through my head--Fantastic Underwear. What did you think I meant? ;)
     
    Sep 28, 2009
    #9
  10. legacypc46

    legacypc46 Senior Member Gold Member

    2,353
    6
    geez, now I have to clean up my desk (that happens when you snort your water!)
     
    Sep 28, 2009
    #10
  11. kdangel518

    kdangel518 Advanced Member Gold Member

    933
    1
    LMAO! Yes, I DEFINITELY meant follow up! But Fantastic Underwear, or as I prefer, Fabulous Underwear, is obviously a dual meaning ;)

    You guys are cracking me up! :D
     
    Sep 28, 2009
    #11
  12. caraighan

    caraighan Member Gold Member

    347
    1
    how exactly do you put a poll on a thread? :confused: I was wondering!?!?!!
     
    Sep 29, 2009
    #12
  13. whiteyteresa

    whiteyteresa Veteran Member

    1,748
    0
    I WANT NANCY'S BACK

    PLEASE

    :chef:
     
    Sep 29, 2009
    #13
  14. PamperedChefLayla

    PamperedChefLayla Member Gold Member

    335
    2
    Town & Country how I miss you.
     
  15. pckellyd

    pckellyd Member Gold Member

    158
    0
    See but if they have a web designer that knows there stuff the items should be hard coded with how many are in inventory! So once they're gone they shouldn't be able to be ordered any longer! AND it shouldn't take them 2-3 weeks to let us know that items ordered on the first day of the sale were already out of stock! Limited Quantities disclaimer or not!
     
    Sep 29, 2009
    #15
  16. NooraK

    NooraK Legend Member Gold Member

    5,884
    29
    So I get an email from HO today in response to my email about how disappointed I was in Merrill. It basically said "please take it up with Merrill's customer service."

    How disappointing.
     
    Sep 29, 2009
    #16
  17. Judybabe

    Judybabe Guest

    when did PC get into lingerie? Did I miss something?
     
    Sep 29, 2009
    #17
  18. raebates

    raebates Legend Member Staff Member

    18,427
    438
    The only thing you missed was me attempting some humor about the F/U in the thread title.
     
    Sep 30, 2009
    #18
  19. Shawnna

    Shawnna Senior Member Gold Member

    2,394
    6
    Merrill does work for other DS companies as well. I always seem to have problems with them when it comes to Pampered Chef stuff, but never when it comes to my BeautiControl stuff. However, I don't order much from them anyway, so I haven't complained to HO since they took away Nancy.

    I think its a little crappy for HO to say "take it up with Merrill's customer service"...don't they think you tried that first. That makes it sound like they don't care...and I am sure that is not the case. Perhaps the person who reads the emails is tired of hearing our complaints about Merrill. Who knows.
     
    Sep 30, 2009
    #19
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