Stuck With a Cork: Electric Wine Opener Troubleshooting

[byrd1956]

So I am at a show. Used the electric wine opener for the first time (not a wine drinker). The cork will not come out. We followed the directions exactly and now the corkscrew is just turning and the cork is not coming off. Any suggestions?

 

[byrd1956]

Update. My husband used pliers to hold the cork and it came off. The cork was not of cork material, it seems like recycled plastic and the cork is not tapered. I have read the use and care card and it does not say anything about only using a regular cork.

 

[raebates]

I've used mine on a few different types of corks with no problem. I'd suggest contacting the Home Office. I remember seeing them have that issue with one of the openers in the product demo area at National Conference.

 

[byrd1956]

I sent an e-mail to the home office Sunday after my post. I have not heard back yet.

 

[byrd1956]

Even though the home office said I could return it I am not. We got a bottle of wine and it works fine. Not sure what went wrong at the show but I think there is nothing wrong with the opener.