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Pampered Chef: Bookings :eek: I didn't know where to post this....Anyway, I thought SP stood

  1. chezmel

    chezmel

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    :eek: I didn't know where to post this....Anyway, I thought SP stood for spring and thus the spring line of supplies. I just recieved my supply order today and it is full of everything Spanish!!! I could not get through to customer service, but I have a feeling they are just going to tell me 'too bad'. Has anyone ever done this? Can anyone help me? Thank You!!
    Melanie :(
     
    Feb 8, 2006
    chezmel, Feb 8, 2006
    #1
  2. showmehow2

    showmehow2 Guest

    The same thing happened to me (selected the wrong number in PP) when I first started. I ordered 100 catalogs in Spanish. HO sent me a label and I sent them back and they replaced them with English ones. Make sure you call HO right away though. Otherwise you won't have what you need for the new catalog.
     
    Feb 8, 2006
    showmehow2, Feb 8, 2006
    #2
  3. luvs2sellit

    luvs2sellit Advanced Member

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    Yes, I did the same thing last year. You have to be careful when ordering through PP because you do not see the whole product title.
     
    Feb 8, 2006
    luvs2sellit, Feb 8, 2006
    #3
  4. chezmel

    chezmel

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    Thank You!

    Thank you so much for replying, I feel a lot better. I'll call again tomorrow, but tonight I did not have enough time to wait for someone to become available (I was on hold 10 min. already). It's good to know they are willing to work with you (this will be my first change-over to a new season).
    Melanie :eek:
     
    Feb 8, 2006
    chezmel, Feb 8, 2006
    #4
  5. sheilanyc

    sheilanyc Novice Member

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    Spanish Paperwork

    If Ho does not help you let me know. I may buy them off you. What did you get, by the way?
     
    Feb 9, 2006
    sheilanyc, Feb 9, 2006
    #5
  6. DZmom

    DZmom Veteran Member

    1,070
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    You can expand the description column to view the entire product title. If you point to the line between description and price under the magnifying glass button and double click it when the cursor turns to a double arrow pointing in opposite directions with a vertical line between arrows then the description column will expand and you'll be able to see the entire product name.
     
    Feb 9, 2006
    DZmom, Feb 9, 2006
    #6
  7. Pampered Laura

    Pampered Laura Guest

    Keep in mind that HO Customer Service is always as good to US as they are to our customers! They'll fix it for ya, no sweat!! :)
     
    Feb 9, 2006
    Pampered Laura, Feb 9, 2006
    #7
  8. chezmel

    chezmel

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    I'm on hold...

    currently with HO. I ordered the 100 catalogues, mini-catalogue, show planner, and opportunity brochure. I hope it can be handled smoothly, I had heard from someone that used to be a consultant that they are NOT as good to us as they are to customers, so that had me worried!

    Also, I did expand the column, but the SP for spanish is what I thought meant spring ;)

    Thanks again for the replies, this site has put my mind at ease! I am happy to have found it!

    Melanie
     
    Last edited: Feb 9, 2006
    Feb 9, 2006
    chezmel, Feb 9, 2006
    #8
  9. DebbieJ

    DebbieJ Legend Member

    10,901
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    I had a problem once where I ordered the wrong thing (f/w mini catalogs, wanted the holiday mini catalogs).

    At first the rep told me that you can't do adjustments on paperwork orders. But when I mentioned that I was confused by the description in PP and asked if they could do the exchange for me, they obliged.

    So don't be afraid to ask.
     
    Feb 9, 2006
    DebbieJ, Feb 9, 2006
    #9
  10. chezmel

    chezmel

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    I finally got in touch with HO and they said they don't usually do returns, but eventually they gave me a return authorization and said I would have to put in a new order for the correct items. I need to be extra careful from now on!

    melanie in CO
     
    Feb 9, 2006
    chezmel, Feb 9, 2006
    #10
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