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Pampered Chef: EAD Part

  1. Cindycooks

    Cindycooks Veteran Member Silver Member

    1,850
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    ??? My customer is missing the ring that screws on the bottom of her EAD. I ordered her a new one - $2, no big deal cuz I like to take care of my customers....she just called that it does not fit, that her EAD (she did not order it from me) has a push-on type ring. I told her it must be an older style EAD and that I would check for her. She was very nice about it. Are any of you familiar with this type - I've only seen the new one. Tks!
     
    Oct 2, 2005
    #1
  2. You are correct. She does have an older version. Too weird, I just had a consultant call me with the same instance just a couple of days ago. The old one is no longer covered under waranty so she can not get a ring to fit as far as I know. About the best you can do for her is to offer her a discount on a new one. It may be a little $ out of your pocket but it may keep her a happy customer that keeps coming back to you.
     
  3. Cindycooks

    Cindycooks Veteran Member Silver Member

    1,850
    0
    thanks Dawn. Thats exactly what I thought, and yes I offered her a new one at a discount. Actually she is not a customer, she is the niece of a past host. She was at the hosts party and did not order a thing. I posted a blurb about her a few weeks back -lol- all she did was eat 4 plates of food and the host got very upset at the niece and they got into a big argument in the middle of my show! I can laugh about it now, but at the time it got pretty ackward! Regardless, I want to please her. I hope she will order a new one. Thanks again.
     
    Oct 2, 2005
    #3
  4. Good Luck!! You never know, maybe this will turn her into a customer. LOL!!
     
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