Troubleshooting Double Boiler Issues w/ Pots & Pans

[chefcharity]

I have a customer who says her double boiler doesn't work with any of her pans/pots she has. It doesn't HAVE to be a PC pot/pan does it? I sent her the use and care and told her the size of pans it should fit. Hoping that helps but thought I'd ask on here.

 

[raebates]

No, they don't have to be PC pans. What does she mean it doesn't work? All you need is a pan with a diameter that would fit somewhere on the lip of the Double-Boiler and at least 1" deeper than the Double-Boiler is tall.

 

[melindagilbert]

O it will definitely work in a non PC cookware, I had a open house recently and had a chocolate station at my stove and I do not have PC cookware, I used a medium size pot!

 

[esavvymom]

Her pan probably isn't the right size then. Maybe if you can see her and her pan/boiler, you can see it for yourself and figure it out. Mine fits in some of my Farberware pieces. Other than that, it's just boiling water underneath it to melt the chocolate/cheese/etc in the boiler...no rocket science involved.

 

[Staci]

Hi there! It's great that you reached out for help with this issue. As a consultant, I have encountered similar situations before. The double boiler should work with any pot or pan that is the correct size and has a flat bottom. However, keep in mind that some non-PC pots and pans may not be compatible due to the material they are made of. I would suggest checking the material of the pots and pans your customer has and comparing it to the recommended materials in the use and care guide. If the issue persists, I recommend reaching out to our customer service team for further assistance. Best of luck!