I have a good friend that I ran into last night that said that her Dots Stemware is losing it's spots... specifically, just one glass, she only uses 2 of them, the other 2 she put up, she hand washes them right after she uses them, never lets them soak and never puts them in the dishwasher, she is the only one in her home that uses them. The one glass is starting to lose the green dots, not the other colors, that's what she thought was so weird... She purchased them in June, the show didn't actually close until the beginning of July... So, I did an online adjustment and HO just sent me an email that they can't honor it because there is a limited guarantee... I understand that if she dropped one or something that they wouldn't replace it, but for something like this, I thought it would go through no problem... I emailed back and explained the situation and am waiting to hear back... Just wondering if anyone has any thoughts or advice or experience with this. Should I forget the email and just call or should I wait? Do you think they should be replaced or is she just out of luck? I really don't want to have to replace it myself, they aren't exactly cheap. And although she is a good friend, she doesn't order a lot, so it's not like she's spends enough for me to be able to cover it... :cry: Help!