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Do we have to pay for shipping?

stacieka

Member
Nov 9, 2005
74
0
Ok this was bought back in Nov and they do want it back
 

pamperedbecky

Legacy Member
May 6, 2005
4,488
0
If it was within the first 30 days of the show being SHIPPED to the host, PC would pay for it to be shipped back (they'd have UPS come pick it up or send out a mailing label). But it's beyond 30 days, so the customer would have to pay to ship it in to customer service.
 

DebbieJ

Legend Member
Oct 6, 2005
10,895
2
stacieka said:
Ok this was bought back in Nov and they do want it back

Then you or your customer pay for the return shipping. Be sure to ship UPS or USPS with Delivery Confirmation and Insurance.
 

nikked

Senior Member
Gold Member
Apr 10, 2005
2,133
7
Only send a piece

Someone correct me if I am wrong, but my understanding is that with stoneware, the customer only needs to send a piece of the item back, not the whole thing.

You may want to call HO and double check on that...I've never actually had to do a stoneware return, but I've been told that over and over again.

Good luck!
 
R

RachelNguyen

Guest
When I had a csr with a broken bar pan, they only required that she send back a piece.
 

chefjeanine

Senior Member
Gold Member
Jan 19, 2006
2,984
118
Then you or your customer pay for the return shipping. Be sure to ship UPS or USPS with Delivery Confirmation and Insurance.

Wow! I always tell people to send it back as cheaply as possible. Are you worried that something might happen to this already broken item on the way to home office? I guess if it disappeared that would be bad but I'd think the chances of that happening are slim to none and I'd rather have a guest spend as little as possible to have their problem resolved.

Rule of thumb on stoneware, send back a palm-size piece.
 

DebbieJ

Legend Member
Oct 6, 2005
10,895
2
The HO ALWAYS recommends that you send your return back in a way that you can track it to ensure that it makes it there. It's right on the sheet that they email to you and tell you to print out.

Here's the exact wording:
** What You Should Do Now **
You must return the product(s), including a print-out of this page, to the address listed below. Be sure your mailing receipt is saved for return verification:

"return verification" means you should be able to track it.
 

brandenc

Member
Gold Member
Jan 12, 2006
74
0
I had a stone that came broken, They sent out a replacement and didn't want me to send them anything from the stone that was broken.
 

dollfangs

Member
Silver Member
Oct 20, 2005
327
0
I also had a stone come broken and they didn't require a return so I kept the broken one just in case. I did this because when mine broke, I threw it away and didn't keep it and then found out I could return it. Sure enough, a guy I work with who bought a large round stone said it broke in half in the oven. I asked if he had a piece and I would take care of the return but he had thrown it away because he said it broke so I figured that was that. I explained the 3 year warranty and then did the adjustment and sent a piece of the broken stone I kept and got him a new stone. I have a customer for life now.
 
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