Didn't Realize August '12 Benefits Were Tiered!

[ShellBeach]

Yikes! I have a host who booked an August show specifically to get the steak knives. She wants 2, possibly 3 sets.

Entering the orders last night, I saw the red dot in P3 and just now realized the steak knife set is level 2 - she needs $650 or more in sales to choose it at 60% off. Oh noes!

The show is just over $300, so she can get one set at 1/2 price. That's the good news.

Any ideas how to break the news to her, that I made a mistake not looking at the host special flyer more carefully?

Totally my mistake! I sent her the 3-month combined flyer back in June & that is why she picked an August show. It says to "contact your consultant for details" and I never gave her the important detail about steak knives being a Level 2 item.

 

[cookingwithdawn]

You could offer to pay the difference for the 60% as opposed to the 50%. I goofed this month also and told a past host she could pick 2 things, duh for me. Fortunately it was the cutting board as her second item. I told her the next time a had a 50% off I would get it for her and pay the difference for the 60% off. She is very sweet and told me not to worry about it.

 

[ChefPeg]

She would only be able to get one set anyway at 60% off if her show was level 2 or above. I had a host wanting two sets as well. Her party was just over $1000 so qualified for the level 3. I tried entering more than one set of steak knives at 60% off and P3 wouldn't let me.

I'd offer to pay the 10% difference as well.

 

[ShellBeach]

She would only be able to get one set anyway at 60% off if her show was level 2 or above.

Right, but at higher levels you can get the 1/2 price items. My host was expecting to get one set at 60% and the second set as a 1/2 price item at 50% off. Two sets for $99, in other words. $44 + $55

I have no problem offering to make up the 10% difference for the 60% off.
But - I can't eat the 50% off on the 2nd set! That is $55! On a $300 show that is almost the entire commission!

 

[ChefPeg]

Be honest. Tell her you goofed and that she can get one set. If she wants a second set, can she get more outside orders?

 

[kam]

Be honest. Tell her you goofed and that she can get one set. If she wants a second set, can she get more outside orders?

I agree...be honest. Tell her you didn't realize they were in the second tier. Would she have gotten more orders if she knew? At 300 she wouldn't have gotten them anyhow. She still has plenty of time to get outside orders.

It's not like you forgot to order them.

 

[BethCooks4U]

I agree that you should just tell her that you misread the promotion and show her the official flyer. That's why I always give the host the grid that shows what she can get at which levels (usually page 2 - I don't bother printing page 1 - pretty but too much ink to say less than page 2 does).

As they said, she can get one set at 50% off, if she just gets a few more orders she can get a second set at 50% off when she hits $400 in guest sales. The difference between 50 and 60% isn't that much and most hosts don't blink about it. If she seems upset I might then offer to pay the 10% but she might not really care. Then if she wants a third set she can use her free product toward that.

 

[3girls]

$400 show gets her two half off items....be honest and let her know what went on with communication with her....Good Luck!

 

[ShellBeach]

Thanks, you are all making me feel better. I know I goofed by not reading the fine print:blushing:

She is a past host who mentioned she loves the forged cutlery, so I just blundered in my haste to tell her August had it at 60% off. She is also a former PC rep from about 10 years ago, so I hope she understands.

I'll mention the $400 level getting her another 1/2 price. Maybe she'll get some more orders. I already got her a $30 outside order that bumped her to the $300 level. Was kinda hoping to get 2 shows in to get the picnic basket promo, but with giving that $30 order away it's gonna be sketchy.

So I don't feel like doing much more for her, in a way even though I messed up telling her about the tiers.

Ugh. I think I will put off writing that email until later this evening! I have the formal flyer downloaded to attach to it.

 

[Junes Open Kitchen]

Ladies, dont know if you solved this problem, think about using a past host to purchase subsequent sets. Many of my past hosts are more than willing to help out in a situation like this as they can benefit in future by having the favor returned. However I do discuss it with them and ask - don't just assume.

 

[BethCooks4U]

Ladies, dont know if you solved this problem, think about using a past host to purchase subsequent sets. Many of my past hosts are more than willing to help out in a situation like this as they can benefit in future by having the favor returned. However I do discuss it with them and ask - don't just assume.

Here's the thing. The host and past host benefits are a reward for inviting friends to order and for helping get friends to host. This all helps our businesses. The benefits are provided by PC at no cost to us. Some hosts won't take advantage of them. Some will choose to gift them. It is not our place to suggest that someone would want them even if the host chooses to let them pass. The host worked for it. If we give the benefits to people who didn't earn them it diminishes the program. And eventually PC could make us pay for those benefits like other DS companies do.