Ok, so I had a customer write a note on another order she placed through another show that one of the prep bowls that she got was defective. I called HO last Friday or Saturday and someone I talked to said to ask the customer what exactly was defective because they could replace the either the lid or the bowl. So I called the customer yesterday and she said it was the bowl that was defective. So I called HO and the girl I talked to yesterday said they can only replace the lid seperately and if it's the bowl that's defective then she has to ship back the entire set. That's ALOT of shipping fees (it's past the first 30 days). I told her (when I thought she could just ship the bowl) that she should let me know how much the shipping was and I'd give her credit towards this next order. But shipping all 6 bowls will be like...6x the cost of shipping the one bowl! I've read stuff about replacing stoneware by only shipping pack a broken piece...would they accept her just shipping back the defective bowl? I'm tempted to just buy a set myself (which already want to do), give the customer one of the new bowls and then I'd still have 7 (since I have the 2 from my consultant kit).