Dealing with Declined Credit Payments: What to Do When a Guest Can't Pay

[leahevanson]

I have a question about declined credit payments. If for some reason this guest cannot pay any other way, am i stuck with what she ordered so that I can get the rest of the order shipped? Thanks in advance...

 

[chefann]

That's probably a question for order processing. They can probably take her order off the show.

 

[pamperedpals]

No, the guest can always cancel their order.

However, you never know if it will affect the host's earning level.

 

[missmindym]

Have you been able to get a hold of your guest? I had this happen the other day, and the customer was so sure she had money to spend and couldn't figure out why it wouldn't work. When I suggested she call her bank because sometimes my bank will decline a charge over certain amounts if they feel it's fraud. So, sure enough, she called and while it wasn't for no money, the card just hadn't been activated properly. Called the Solution center and the charge went right though.

If however, this is not the case, and they don't have another card they can use, you may have to get the order removed and it will probably effect the hosts earning level.

Good luck! I hope it's the first situation and an easy fix!

 

[pcchefjane]

I had this happen to me because the Host gave me the wrong expiration date on one of the lady's orders. Once we entered the correct expiration date, everything went through fine. The lady got very indignant with me that there was nothing wrong with her credit card. I asked to verify # & exp date and that is when I found it. I took full "blame" as I didn't know who this person was to the Host. Turned out to be a relative so I was glad I did it that way!

 

[leahevanson]

Thanks everyone. I have not been able to get in touch with the guest. I think I will give her until Saturday and then I will have to figure out something. I hate this!

 

[Kathy's_Kitchen]

I have two declined cards that are holding up an $800 show! I have left multiple messages for the guests...I really hate this too!

Does anyone ever call the host to see if she can get a hold of the guests? I wouldn't tell her the cards had been declined, but that there is a problem with their order or something like that....

 

[Flamingo]

Thanks everyone. I have not been able to get in touch with the guest. I think I will give her until Saturday and then I will have to figure out something. I hate this!

What does the host say??? Is she a friend of the host or just an order.....????