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Pampered Chef: Declined card?

  1. ChefJoyJ

    ChefJoyJ Veteran Member

    1,038
    0
    I had a guest at my last show mention that she had 3 food choppers (no clue why she needs three, but anyway...) and she needed to order 2 new clear collars. So, the $15.90 bill was payed by CC. The same CC that paid for a $156 order.

    HO called me today and told me the CC for the $15.90 was declined. :eek: I haven't submitted the show yet...

    I need to call the guest and let them know their card was declined and ask for a new card or other form of payment. What do you say in situations like this? What is your declined card call script? :confused:
     
    Sep 1, 2009
    #1
  2. kdangel518

    kdangel518 Advanced Member Gold Member

    933
    1
    I just simply let them know that the HO had trouble processing their card, would she like to try a different card? Keep it short and simple- less pain for both of you :p
     
    Sep 1, 2009
    #2
  3. cindylpal

    cindylpal Member Gold Member

    284
    2
    "...I just received a call from PC and I must of entered something wrong when I put in your CC information (this way it's my fault)! ...oh, that IS the number I have, PC is having problems with that is there another card we could try?"
     
    Sep 1, 2009
    #3
  4. esavvymom

    esavvymom Legend Member Staff Member

    7,886
    137
    And you may want to ask if she wants to go ahead and use the new card # for the Order on the show as well.
     
    Sep 1, 2009
    #4
  5. ChefJoyJ

    ChefJoyJ Veteran Member

    1,038
    0
    Love it! Thanks! :thumbup:

    Oh, I'm planning on it... :rolleyes:
     
    Sep 2, 2009
    #5
  6. Teresa Lynn

    Teresa Lynn Legacy Member Gold Member

    3,474
    2
    Before you call the customer, call HO and tell them to walk it to finance & run it manually thru finance as a debit card with veriphone this is my ONLY complaint with PC it may take up to 2 days but I ALWAYS do this before calling the customer
     
    Sep 3, 2009
    #6
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