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Pampered Chef: Declined card?

  1. ChefJoyJ

    ChefJoyJ Veteran Member

    I had a guest at my last show mention that she had 3 food choppers (no clue why she needs three, but anyway...) and she needed to order 2 new clear collars. So, the $15.90 bill was payed by CC. The same CC that paid for a $156 order.

    HO called me today and told me the CC for the $15.90 was declined. :eek: I haven't submitted the show yet...

    I need to call the guest and let them know their card was declined and ask for a new card or other form of payment. What do you say in situations like this? What is your declined card call script? :confused:
    Sep 1, 2009
  2. kdangel518

    kdangel518 Advanced Member Gold Member

    I just simply let them know that the HO had trouble processing their card, would she like to try a different card? Keep it short and simple- less pain for both of you :p
    Sep 1, 2009
  3. cindylpal

    cindylpal Member Gold Member

    "...I just received a call from PC and I must of entered something wrong when I put in your CC information (this way it's my fault)! ...oh, that IS the number I have, PC is having problems with that is there another card we could try?"
    Sep 1, 2009
  4. esavvymom

    esavvymom Legend Member Staff Member

    And you may want to ask if she wants to go ahead and use the new card # for the Order on the show as well.
    Sep 1, 2009
  5. ChefJoyJ

    ChefJoyJ Veteran Member

    Love it! Thanks! :thumbup:

    Oh, I'm planning on it... :rolleyes:
    Sep 2, 2009
  6. Teresa Lynn

    Teresa Lynn Legacy Member Gold Member

    Before you call the customer, call HO and tell them to walk it to finance & run it manually thru finance as a debit card with veriphone this is my ONLY complaint with PC it may take up to 2 days but I ALWAYS do this before calling the customer
    Sep 3, 2009
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