I remember reading a thread regarding this topic but I cannot find it anywhere, so sorry to have to start another one.
A chunk of the inside of my lid is missing (don't know how, when or why) - it still functions but my director said that I should do a product adjustment because a damaged stone is not something I really want to be showing at a show. She also told me that all I would have to do is crack the lid into small pieces and return a piece of it to HO.
I did the product adjustment online and it does say to return the product. My question is - do I return the entire DCB, the intact lid only or a small piece of the lid? This is the part that the other thread was talking about, but I can't find it. Thanks for your help.
Also - will they go ahead and ship the new DCB or will they wait until they have received the damaged one? I hate to be without a DCB as I am highlighting its use for BBQ Chicken Sandwiches at my shows this month.
A chunk of the inside of my lid is missing (don't know how, when or why) - it still functions but my director said that I should do a product adjustment because a damaged stone is not something I really want to be showing at a show. She also told me that all I would have to do is crack the lid into small pieces and return a piece of it to HO.
I did the product adjustment online and it does say to return the product. My question is - do I return the entire DCB, the intact lid only or a small piece of the lid? This is the part that the other thread was talking about, but I can't find it. Thanks for your help.
Also - will they go ahead and ship the new DCB or will they wait until they have received the damaged one? I hate to be without a DCB as I am highlighting its use for BBQ Chicken Sandwiches at my shows this month.