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DCB issues!

wadesgirl

Legend Member
Gold Member
Jul 25, 2007
11,412
31
DH just broke my DCB lid! I was in my office working and he tried to get to the mashed potatoes I made in there. He lifted the lid which was still hot and ended up dropping it. I have two problems: 1) I need this for my show tomorrow and possibly my show on Sunday (We have our team meeting tomorrow so I have time to find a replacement) and 2) I cannot remember when I purchased it/earned it/got it! It's been so long and I didn't use it for the longest time! I know I've had it at least since last November but before that I have no clue!
 

Intrepid_Chef

Legend Member
Silver Member
Nov 6, 2007
5,161
20
Never fear, PC should be able to look it up for you. Meanwhile, I hope you find one to borrow!

My DCB lid got chipped whlle washing. PC replaced the whole thing and told me not to bother sending it in. I ended up giving it to my sister.
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,895
146
DH just broke my DCB lid! I was in my office working and he tried to get to the mashed potatoes I made in there. He lifted the lid which was still hot and ended up dropping it. I have two problems: 1) I need this for my show tomorrow and possibly my show on Sunday (We have our team meeting tomorrow so I have time to find a replacement) and 2) I cannot remember when I purchased it/earned it/got it! It's been so long and I didn't use it for the longest time! I know I've had it at least since last November but before that I have no clue!

Would you have it in P3 if you ordered it yourself?


Never fear, PC should be able to look it up for you. Meanwhile, I hope you find one to borrow!

My DCB lid got chipped whlle washing. PC replaced the whole thing and told me not to bother sending it in. I ended up giving it to my sister.



And see...last week, another consultant had a customer who broke her lid while washing it and HO rep said they wouldn't replace it! It was only 3 1/2 months old too. Just goes to show, that the reps in the Soln Center don't always know what they are talking about!
 

Shawnna

Senior Member
Gold Member
Feb 2, 2005
2,377
6
I have had problems with DCB arriving damaged. The first one had a chipped lid, and a small spot with no cranberry glaze. I did an online adjustment and they sent another one...didn't have to send the damaged one back. Well, the replacement arrived quickly and the to of the baker was scratched all the way around. So, I did another online adjustment and was told another would be sent and I didn't have to return the damaged one. Then the next day I get an email saying they will be sending a new baker and a return label...from the post office...to send the damaged one back. I thought it was crazy that they weren't wanting it back, but decided it was because the shipping would be so expensive. Now they want it back thru the post office...now that will be expensive. You never know what they are going to do.

I hope this one is in good condition. My guest ordered this on August 14th and still has not received it...and her 30 days of free shipping will be up by the time I get this replacement.
 

elizabethfox

Advanced Member
Gold Member
Nov 14, 2007
870
1
Just goes to show, that the reps in the Soln Center don't always know what they are talking about!

Idk if i am the only one, but it seems like the professionalism and knowledge of the reps in the solution center is seriously lacking of late. They either so not have a clue what they are talking about and when you question them, they get ticked off, or they are just very short with you and make you feel like they are rushing you and are not fulling listening to you.
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
When you do call, just remember to give as little detail as possible. Just say the lid broke. Let them ask the questions. That way you don't have to get into unnecessary discussions about what's covered and what isn't if they don't ask you about it.
 
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