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Pampered Chef: DCB issues!

  1. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    DH just broke my DCB lid! I was in my office working and he tried to get to the mashed potatoes I made in there. He lifted the lid which was still hot and ended up dropping it. I have two problems: 1) I need this for my show tomorrow and possibly my show on Sunday (We have our team meeting tomorrow so I have time to find a replacement) and 2) I cannot remember when I purchased it/earned it/got it! It's been so long and I didn't use it for the longest time! I know I've had it at least since last November but before that I have no clue!
     
    Sep 11, 2009
    #1
  2. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

    5,185
    20
    Never fear, PC should be able to look it up for you. Meanwhile, I hope you find one to borrow!

    My DCB lid got chipped whlle washing. PC replaced the whole thing and told me not to bother sending it in. I ended up giving it to my sister.
     
    Sep 11, 2009
    #2
  3. esavvymom

    esavvymom Legend Member Staff Member

    7,919
    143
    Would you have it in P3 if you ordered it yourself?




    And see...last week, another consultant had a customer who broke her lid while washing it and HO rep said they wouldn't replace it! It was only 3 1/2 months old too. Just goes to show, that the reps in the Soln Center don't always know what they are talking about!
     
    Sep 11, 2009
    #3
  4. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    I don't think I actually ordered it! Just not sure how I got it.
     
    Sep 11, 2009
    #4
  5. Shawnna

    Shawnna Senior Member Gold Member

    2,394
    6
    I have had problems with DCB arriving damaged. The first one had a chipped lid, and a small spot with no cranberry glaze. I did an online adjustment and they sent another one...didn't have to send the damaged one back. Well, the replacement arrived quickly and the to of the baker was scratched all the way around. So, I did another online adjustment and was told another would be sent and I didn't have to return the damaged one. Then the next day I get an email saying they will be sending a new baker and a return label...from the post office...to send the damaged one back. I thought it was crazy that they weren't wanting it back, but decided it was because the shipping would be so expensive. Now they want it back thru the post office...now that will be expensive. You never know what they are going to do.

    I hope this one is in good condition. My guest ordered this on August 14th and still has not received it...and her 30 days of free shipping will be up by the time I get this replacement.
     
    Sep 11, 2009
    #5
  6. elizabethfox

    elizabethfox Advanced Member Gold Member

    873
    1
    Idk if i am the only one, but it seems like the professionalism and knowledge of the reps in the solution center is seriously lacking of late. They either so not have a clue what they are talking about and when you question them, they get ticked off, or they are just very short with you and make you feel like they are rushing you and are not fulling listening to you.
     
    Sep 11, 2009
    #6
  7. NooraK

    NooraK Legend Member Gold Member

    5,884
    29
    When you do call, just remember to give as little detail as possible. Just say the lid broke. Let them ask the questions. That way you don't have to get into unnecessary discussions about what's covered and what isn't if they don't ask you about it.
     
    Sep 11, 2009
    #7
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