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Sheila said:For future reference, if they want it back they won't send the replacement until they get the damaged item first. So just the fact that your host had already received her replacement was your answer.
To return a damaged product, please contact our customer service team at 1-800-123-4567. They will provide you with instructions on how to return the product and provide a replacement or refund.
We ask that you contact us within 30 days of receiving the damaged product to initiate the return process. After that, we may not be able to accept the return.
Yes, we do require proof of purchase in order to process a return. This can be in the form of a receipt, order confirmation, or packing slip.
No, we will cover the cost of shipping for any damaged product returns. We want to make the return process as easy and hassle-free as possible for our customers.
Yes, if you prefer to exchange the damaged product for a different item, please let our customer service team know when you initiate the return process. They will assist you in finding a suitable replacement product.