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Pampered Chef: Cutting board

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  1. PampMomof3

    PampMomof3 Legend Member Gold Member

    5,662
    1
    Hey guys! My mother-in-law ordered the large grooved cutting board from one of my shows and she said the first time she used it, her PC utility knife put a big gash in it? I told her that she could use a fine grit sandpaper and sand it but she said that it is really deep? Would you consider that a product defect? I haven't got to see it yet so I don't know what to do. Have any of you ran across this? :confused:

    Thanks,
    Kristi
     
    May 13, 2005
    #1
  2. Chef Kearns

    Chef Kearns Legacy Member Gold Member

    3,345
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    Send It Back

    I believe (and I may be mistaken) but I believe our cutting boards are supposed to be scratch resistent. When I first started at our training meeting they made a big deal about how our knives were designed to work with the cutting boards. Besides if it is a big gash bacteria can harbor in it creating a bad situation.

    What do the rest of you say?
     
    May 13, 2005
    #2
  3. luvs2sellit

    luvs2sellit Advanced Member

    944
    0
    My cutting board has scratches all in it. I use it for all of my shows, but I have only had it since August. I think I had heard that too, but it is obviosly not true.
     
    May 13, 2005
    #3
  4. Hi. I think that the cutting boards can leave cut marks. I have marks on my cutting board, but not deep ones. The product information says that the cutting boards are:

    Made of high density polyethylene—won’t dull knives like glass or acrylic boards and won’t absorb moisture or oders like wooden cutting boards, I don't recall reading anything about no scratch marks though.
    I'd have your mother-in-law call customer service and talk to them about it and see what they say.
     
    May 13, 2005
    #4
  5. PampMomof3

    PampMomof3 Legend Member Gold Member

    5,662
    1
    Thank you! I am going to call customer service and see what they have to say. I mean, it is still within the first 30 days of her having it! :rolleyes:

    Kristi
     
    May 13, 2005
    #5
  6. PampMomof3

    PampMomof3 Legend Member Gold Member

    5,662
    1
    Okay, I just called and customer service said to throw it out and they will be sending her a new one! I'm sure she will be very pleased to be taken care of so well!

    Kristi
     
    May 13, 2005
    #6
  7. BethCooks4U

    BethCooks4U Legend Member Gold Member

    13,053
    39
    be careful!

    In this case Customer Service said "throw it out" but they sometimes send a call ticket for pick-up so don't throw anything away until they TELL you to! It's a random thing.
     
    May 14, 2005
    #7
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