I'm at my wit's end with this woman. She is a good customer. She loves PC. She always spends at least $50, and has been to probably 5? shows that I have done. But the last couple (one of which was last night), she was really irate about having to pay S&H again. I tried to explain how PC has done a phenomenal job of keeping costs down, and how PC really eats the shipping that isn't paid for by the customers. No dice. She ended up adding her order onto her past-host-friend's order (like she did the last time she complained). She complained that her friend really wasn't saving any money with her 10% discount, because then she had to pay shipping. She said that past hosts shouldn't have to pay shipping at all. I just don't know how to deal with her. She was very vocal about this, and eventually her friend was showing people the receipt and complaining about shipping as well. I talked to her for quite a while...I just feel like nothing I said got through (and I was being very reasonable and NICE). She just kept going around in circles. Any ideas of what to say? I'm not sure common sense will work!