What is the average time that you've spent on the phone on hold with the new "customer service"? I called last night and gave up after about 8 minutes. So far, I'm at 11 minutes today and still holding. I know that they'd prefer to have us use the website but this is ridiculous! I'm just glad I'm calling for my customer - I wouldn't want them to have to hold for this long. I thought that waiting until the middle of the month would be better but maybe not..... Anyone have any ideas on this? I was holding for 13 minutes before anyone answered. She was very nice and tried to be helpful but I knew (even before calling) that there wasn't much HO would be able to do for me - if anything. Guess I was just venting!