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Returning Individual Orders: Understanding Refunds and Shipping Fees

In summary, Pampered Chef offers a 100% satisfaction guarantee on all products and allows returns for a full refund within 30 days of purchase. A proof of purchase is required for returns, which can be a receipt, packing slip, or order confirmation email. To initiate a return, customers can contact customer service or fill out a return form on the website. Products purchased from a consultant or at a party can also be returned. However, used or damaged products, personalized items, and final sale items are not eligible for return. Customers can contact customer service for further assistance with any product concerns.
babywings76
babywings76
Gold Member
7,288
If a customer placed an individual order and wants to return it, they just get refunded the product price, right? They still have to pay the original shipping amount right?
 
I'm not sure about PC, but that is how most online ordering/returning goes. I would think you are correct.
 
If it is in the first 30 days after purchase, I think HO issues either a pickup ticket or a return address/free postage label.
 
  • Thread starter
  • #4
It is within the 30 days, but I was just wondering if they get refunded on their credit card the full amount, or just the product total.
 
I think it is product total and tax
 
They will not get a refund on shipping because the are "keeping" that "item". It has already been used. Just a return on the product and tax on the product.
 

1. Can I return a product if I am not satisfied with it?

Yes, Pampered Chef offers a 100% satisfaction guarantee on all of our products. If you are not completely satisfied with your purchase, you may return it for a full refund within 30 days of purchase.

2. Do I need to provide a receipt or proof of purchase for a return?

Yes, we require a proof of purchase in order to process a return. This can be a receipt, packing slip, or order confirmation email.

3. How do I initiate a return?

You can initiate a return by contacting our customer service team at 1-800-342-5263 or by filling out the return form on our website. Our team will provide you with further instructions and a return shipping label.

4. Can I return a product that was purchased from a consultant or at a party?

Yes, you can return a product that was purchased from a consultant or at a party. Please contact our customer service team for further assistance.

5. Are there any products that cannot be returned?

We do not accept returns on used or damaged products, as well as personalized or final sale items. If you have any concerns about a product, please contact our customer service team for assistance.

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