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Pampered Chef: Customer making a return

  1. babywings76

    babywings76 Legend Member Gold Member

    If a customer placed an individual order and wants to return it, they just get refunded the product price, right? They still have to pay the original shipping amount right?
    Aug 12, 2009
  2. taterbug

    taterbug Member

    I'm not sure about PC, but that is how most online ordering/returning goes. I would think you are correct.
    Aug 12, 2009
  3. pcchefjane

    pcchefjane Senior Member Gold Member

    If it is in the first 30 days after purchase, I think HO issues either a pickup ticket or a return address/free postage label.
    Aug 12, 2009
  4. babywings76

    babywings76 Legend Member Gold Member

    It is within the 30 days, but I was just wondering if they get refunded on their credit card the full amount, or just the product total.
    Aug 12, 2009
  5. pclinskie

    pclinskie Member Silver Member

    I think it is product total and tax
    Aug 12, 2009
  6. pcsharon1

    pcsharon1 Veteran Member Gold Member

    They will not get a refund on shipping because the are "keeping" that "item". It has already been used. Just a return on the product and tax on the product.
    Aug 12, 2009
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