I just did a mall fair and met a woman who has a cookie press and hates it--it just sits in her cupboard b/c she can't get it to work. [she has tried a lot of different recipes, including the ones her former consultant gave her] I got her information and told her that I'd like to make it right, whether that meant taking it off her hands in exchange for another product of the same value, or whatnot. [She said she was pretty sure that her warranty was void by now--so she can't just return it, as it has been over a year.] Has anyone ever done this or anything like it? It's a shame that she has a PC product that she hates, and by the conversation, she has shyed away from buying other things b/c she can't figure out how to use that cookie press.. She seemed relieved and excited when I told her that I'd like to work it out so that she gets something that she can actually use and fall in love with. I don't have the cookie press, and I figured I could give her the same value in product in exchange for taking it off her hands, and have it in my product inventory. Any suggestions? Thanks. I appreciate it.