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Customer Care Calls


Feb 1, 2006
I am really trying to come out of comfort zone and make customer care calls as my director has been encouraging me to do. My goal is to call all of the people of placed outside orders or placed an order with a catalog show to see how they like there products and if they would be interested in hosting a show and earning free products or maybe even interested in the business.

I am looking for ideas on what to say without sounding pushy or desperate.



Senior Member
Jan 17, 2006
Customer calls really work!!

Our cluster has cluster meetings the first Monday of the month and in addition to that we have added a really neat thing.
One week after our meeting (2nd Monday of the month) we meet on a conference call at 6:45 to start our BOOKING BLITZ!!
We all collect contacts all week, month or from past shows. We get on the phone from 7pm to 8pm making calls, trying to get bookings!! We do this every month and it's great. It really works!! People are interested and if you catch them at home, they do book shows or at least order.
I try to call my list of contacts a few days before to let them know I will be calling them. It is great!! WE have prizes for the winner!! I have won twice already. We started in Jan. Calling past customers who ordered from me, past hosts who's 10% discount is about to expire, past hosts who told me they really wanted maybe something that is the host special, etc.
I really encourage everyone to devote at least one hour a week to making calls. One hour in one day, or maybe 15 minutes in four days. Break it up how it works for you, and DO IT!!!!


Veteran Member
Feb 17, 2006
Debbie, great idea...I am so bringing that up on Tuesday at our cluster meeting. Brings me back to my outside sales days!