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Pampered Chef: Bookings Customer Care Calls

  1. I wasn't sure where to put this.

    I am still fairly new to PC. I started in July. I am very hesitatnt about making customer care calls. Do people get irritated when you call? I just don't want to feel like I am bothering them.
    I'm just looking for some input on how to get over this "fear". I guess it's a fear of rejection. :(

    Also, when do you usually make your customer care calls? Do you think it's too late to make calls from a show in July?

    Thanks for any info.
     
    Nov 13, 2009
    #1
  2. Jules711

    Jules711 Veteran Member Silver Member

    1,942
    3
    It's really never too late. You can just mention it if it makes you feel a little odd. "Starting new resolutions early...to provide great customer service...etc". It's very rare for me to have people be anything but happy that I called. Sometimes they've even been thinking of contacting me! I remind them how I know them, that I'm just checking on them to see if they are enjoying their products. If I have something that states that they were interested in having a show, I mention that. If not, I just might just let them know about the specials coming up if they are interested.

    Just don't make it about you and booking a show or making a sale. They'll feel that. I've had people contact me (usually the host of the show) b/c their FRIEND told them I called and they thought it was great :).

    Good luck!
     
    Nov 13, 2009
    #2
  3. raebates

    raebates Legend Member Staff Member

    18,373
    400
    I'm with Jules. Here's what I usually say:

    If possible, I add a little something extra that they can do with one of the products they ordered. I remind them that they are welcome to call me any time they have a question or a problem.

    As long as you make it about taking care of them, it's not a bother. If they feel pressured to do something for you, it might be.
     
    Nov 13, 2009
    #3
  4. doughmama

    doughmama Advanced Member Silver Member

    865
    5
    I agree - just started doing this and when it is just to say thank you and do you need any recipes, ideas ... the customer is surprised. you can just hear it in their voice. first they are a little wary and then when they realize you aren't calling to sell them more things, they really loosen up. all good!
     
    Nov 13, 2009
    #4
  5. Thanks for all of your input. I really appreciate. I am going to attempt my first call this weekend!
     
    Nov 13, 2009
    #5
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