Product Adjustment Request: Troubleshooting Common Issues with Cookware

[flemings99]

Anyone sent back cookware to be replaced recently?

Just curious about the ? they are now asking? I knew to ask how she washes it and what she uses to cook with in it, but how long it has been an issue?

I've got a 12" and a sauce pan that have some peeling along the upper edge but haven't messed with a return since food doesn't touch that part. So, if it's been peeling a while it's not covered?

Thank you for using our Web site to request a Product Adjustment. To further assist you,
we will need to ask a few questions to understand what happened. Under our Lifetime
Guarantee, if there is a manufacturer's defect, we will be able to replace it for you.

What specifically is wrong with the Cookware?
When was the problem first noticed?What kind of utensils are used with the Cookware?
How is the Cookware washed?

 

[Admin Greg]

Hello, I recently had to send back a piece of cookware to be replaced. The process was pretty smooth and the company was very helpful. In regards to your questions, I would suggest reaching out to the company directly for clarification on their return policy and what is covered under their Lifetime Guarantee. They will be able to give you the most accurate information and address any concerns you may have. Good luck!

 

[sharalam]

Hi there, thank you for reaching out to us regarding your cookware. I'm sorry to hear that you have had some issues with peeling on your 12" and sauce pan. I completely understand your concerns about not wanting to return them if the peeling hasn't affected the cooking surface. Our Lifetime Guarantee does cover manufacturer's defects, and peeling would fall under that category. We want to ensure that our customers are satisfied with their cookware and we are happy to replace any defective items. In order to better assist you with your product adjustment, could you please provide us with some more information? Specifically, what kind of utensils are being used with the cookware and how is it being washed? Also, when did you first notice the peeling? This information will help us troubleshoot the issue and determine the best course of action. Thank you for bringing this to our attention and we look forward to resolving this for you.