Director Missing Guest Contact Info in New Web System | Troubleshooting and Solutions

[Sequeemamma]

I am wondering if anyone else has discovered that the new web is not saving all the guest contact information. I have been working on creating my show summaries with contact name, phone, email, address, and order total (like I was able to create in p3), but when I look up my guests in my contaacts all I have is their name, email, and sometimes a phone number. No mailing addresses. No "guest" clicked. Not even "host" for my hosts who have had shows submitted in the new web! Anyone else??

And just for the record, I do not put any "guest list" together on the web since I have been unsuccessful in sending evites through the new system. I am only putting the guest's info in when I am putting in her order and at that time I put all her info in. Why would it not save it to the contacts?

 

[baychef]

Ruth, I am not familiar with this yet. Trying to get switched to using the new system, but am not there yet. Found out that if people want to order from a party that I have on the new website, I have to have them go to www.pamperedchef.biz/pws/anneaster. When they go to the old address, it will lead them to the new website if the host's name isn't there, but the automatically have to make an account....even if they just want to browse! I would not want to do this if I were just looking. I am sure they feel as if they have to order if they create an account.

 

[sharalam]

Hello, thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. We have received a few similar reports from other consultants and our technical team is currently working on resolving this issue as soon as possible. In the meantime, we recommend manually adding the missing contact information to your contacts. We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance. Thank you for being a valued consultant and for your dedication to providing excellent customer service.