Rectangle Stone Rack: Does It Hold Stones Securely?

[Swirl]

I sold one to a customer with her purchase of the rectangle stone. The rack does not hold the stone as it does with a classic round stone. The stone will not sit completely down into the rack, one side is up some from the other, making the stone sit crooked. Has anyone else had this problem with the rack?

 

[jdavis]

The rectangle stone will not sit flat on the rack, it lifts it up some to put pressure onto it so it doesn't slide off the rack.

HTH

 

[mirandalea]

You have to just set the stone into the rack evenly, and both sides should sit about 3/4 of an inch above the bottom. This causes the pressure that keeps the stone from sliding. When I set my rectangle stone in the rack, it fits tight enough that you can lift the stone and the rack stays on.

 

[rsmpta]

This is REALLY frustrating for me. Why couldn't they have designed this better? I never push the rectangle rack for this reason. EVERY person i've sold it too tells me about this problem. Hopefully they will 'fix' this design soon. It is too weird to see it sitting up high and being leary of something fall 'off' the stoneware....just my thoughts....

 

[Swirl]

This is REALLY frustrating for me. Why couldn't they have designed this better? I never push the rectangle rack for this reason. EVERY person i've sold it too tells me about this problem. Hopefully they will 'fix' this design soon. It is too weird to see it sitting up high and being leary of something fall 'off' the stoneware....just my thoughts....

I so agree with you on this one. I bought one back from a customer yesterday, the design is awful for this product. A redesign should be in the works for this for sure.

 

[chefjeanine]

Well, it's been that way for probably. . .twenty-five years. I don't think they are going to change the design.

Just set it on there evenly. It's not going to slide out. Since you're putting a cold stone into the rack, you and your customers needn't worry about getting burned. You use the rack to lift the stone, not the other way around, so you should have no problem.

 

[rsmpta]

Well, it's been that way for probably. . .twenty-five years. I don't think they are going to change the design.

Just set it on there evenly. It's not going to slide out. Since you're putting a cold stone into the rack, you and your customers needn't worry about getting burned. You use the rack to lift the stone, not the other way around, so you should have no problem.

Well I guess it is just disappointing that they didn't design it better. Because it will i guess always give the illusion of 'crooked' because you would think...any normal 'cook' off the street that it would go to the bottom.....ya know?

oh well

 

[rlombas]

Hi there! Thank you for bringing this issue to our attention. I'm sorry to hear that you are experiencing difficulties with the rectangle stone rack. Our team at Pampered Chef takes product quality very seriously and we want to ensure that all of our products meet our high standards.I have not personally encountered this problem with the rectangle stone rack, but I will definitely look into it further and see if there have been any similar reports from other customers. In the meantime, I suggest reaching out to our customer service team for assistance. They can provide troubleshooting tips and potentially offer a replacement if needed.Thank you for your feedback and for being a loyal Pampered Chef consultant. We always appreciate hearing from our customers and strive to continuously improve our products. Please let us know if there is anything else we can assist you with. Have a great day!