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Pampered Chef: Host Coaching Chipped Trifle Bowl

  1. beepampered

    beepampered Veteran Member

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    My host was washing up and chipped my trifle bowl. Although it is more or less usable, I couldn't take it to shows.

    Do we have insurance that will cover this? Do I charge her or just eat it? Thanks...
     
    Jun 5, 2009
    #1
  2. NooraK

    NooraK Legend Member Gold Member

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    Call HO, and tell them what happened
     
    Jun 6, 2009
    #2
  3. pampchefsarah

    pampchefsarah Senior Member Gold Member

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    In a recent similar post, I learned HO might replace it because you're a consultant who needs it for shows and it happened at a show.
     
  4. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

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    Bee, I wouldn't recommend charging the host. If for some reason HO won't replace it, then I would just eat the cost.
     
  5. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

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    I had some serious damage to my things at my show last week. I called HO hoping they would help as I had read the other thread. It was a no go.....was told warranty didn't cover it as it was damaged by user and liability did not cover our things, just the hosts home and property. :yuck:

    Got to say I was bummed and now I have ugly looking products to show at my show.....
     
  6. babywings76

    babywings76 Legend Member Gold Member

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    That's a shame! I wonder if it's going to be one of those things where one rep. will do one thing and another rep w/ do another. I've had different responses from reps before and it's really a shame that there's variation in the answers. Or maybe some are bending rules where they shouldn't be? Or what.... I don't know, but it just stinks sometimes.
     
    Jun 6, 2009
    #6
  7. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

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    It is a bummer, Amanda. I didn't want to press or push the issue because I did not want to get those who helped in trouble. Nor did I want to cause a stir where a memo gets released advising all reps that they can not allow us to have adjustments made. I'd rather just stay with the damage and leave that window of opportunity available. Some will get lucky, some will not. T'ant pis, C'est Dommage....mais, c'est la vie! {Too Bad, so sad...but, that's life!} = )
     
  8. pc_cindy

    pc_cindy Member Gold Member

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    The home office might be processing adjustments based on how the item was damaged and whether it is still under the warranty. I've had a number of items replaced because they were still under warranty.
     
    Jun 13, 2009
    #8
  9. doughmama

    doughmama Advanced Member Silver Member

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    Yes, I would check to see if it is under warranty.

    That's one reason why I don't have my hosts wash anything that I bring. I have a big bag and as I use my products I put them away. When I get home, I wash my own things. The one time someone tried to put all my stuff in her sink, I mistakenly left my mini serve spatula there. Easier to take it all home.
     
    Jun 13, 2009
    #9
  10. ChefPaulaB

    ChefPaulaB Veteran Member

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    I agree... I have a small plastic wash tub thing that I usually set right under the table that I'm working at and just put things in it after I use them and take it all home. I hate leaving things and letting someone else wash them there is so much room for damage or missing things...
     
    Jun 13, 2009
    #10
  11. beepampered

    beepampered Veteran Member

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    I leave things all the time so keeping the dirty items together might work. The trifle bowl had food in and is was out for serving. I guess they finished it while I was taking orders and she washed it. Although she offered, I told her not to worry about the trifle bowl. I'm surprised to see it has a five year warranty so will call HO. I think I earned it free but can't remember. Hmmmmm. Is mailing that huge thing back for a small crack worth it?
     
    Jun 13, 2009
    #11
  12. Nanisu

    Nanisu Veteran Member Gold Member

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    Unfortunately, that's the price you pay for being in business. I would order a new one for myself on the host's discount and write it off. It happens. I've had several things broken in the past 9 years. It happens.
     
    Jun 14, 2009
    #12
  13. doughmama

    doughmama Advanced Member Silver Member

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    if you need to mail it back, just like the stones, you only need to send a palm size piece back. Put it in a paper bag and hit it with a hammer - then send a piece back. Save the rest just incase someone else has an issue. then you have more pieces ready to go. I have a box of broken stones for that very reason.
     
    Jun 14, 2009
    #13
  14. Kathie's Kitchen

    Kathie's Kitchen Member

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    I'm sorry you all have had damaged items at your shows. On the bright side, you didn't have your stuff stolen. I had all my stuff together...dirty and someone at the show stole several items from me.
     
  15. beepampered

    beepampered Veteran Member

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    Someone stole something? Thats horrible! I always seem to leave something but never have anything taken....
     
    Jun 18, 2009
    #15
  16. gailz2

    gailz2 Senior Member Gold Member

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    I've left things, and for the first time last week took something that belonged to the host -- ooops! It has all worked out with trade backs, though. I can't believe people would steal from you -- how sad.
     
    Jun 18, 2009
    #16
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