Cancel Online Order Help

[KimB]

Hi. I'm needing some help. I have a customer who wants to cancel her order that she made on my website. How do I do that?

 

[princezz2]

sign in
Tools & quick link
My shows & orders
Find your show that they are under
Bottom right orange tab (Show cart)
Find persons name on right
It would be check
Once order is uploaded
Tap box under the red x
When all is checked
If paid with credit card
Delete payment with trash can
Update cart
That should cancel order
Update cart and that will delete

 

[raebates]

If it's an individual online order she'll probably need to cancel it. She can contact the HO.

As quickly as they ship these days, she may need to refuse the package.

 

[raebates]

So, how did you solve it? Just curious.

 

[Wildfire]

Hi there! I'm sorry to hear that your customer wants to cancel their order. To cancel an order made on your website, you will need to log into your consultant account and go to the "Orders" section. From there, you can find the customer's order and click on the "Cancel" button next to it. This will bring up a confirmation message, and once you confirm, the order will be canceled. I hope this helps! Let me know if you have any other questions.