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Cancel online order help


Gold Member
Jul 15, 2009
Hi. I'm needing some help. I have a customer who wants to cancel her order that she made on my website. How do I do that?
Jul 12, 2015
sign in
Tools & quick link
My shows & orders
Find your show that they are under
Bottom right orange tab (Show cart)
Find persons name on right
It would be check
Once order is uploaded
Tap box under the red x
When all is checked
If paid with credit card
Delete payment with trash can
Update cart
That should cancel order
Update cart and that will delete


Legend Member
Staff member
Dec 6, 2005
If it's an individual online order she'll probably need to cancel it. She can contact the HO.

As quickly as they ship these days, she may need to refuse the package.