Join Chef Success Today!
Get support for your Pampered Chef business today! Increase your sales right now! Download 1000s of files and images, view thousands of Pampered Chef support threads! Totally Free!
Is your customer baking her cookies too long? Compared to those (in my opinion yucky) metal cookie sheets, it doesn't take as long for me to bake cookies on PC stoneware. Gotta be the fact that our stones distribute the heat so evenly and well. Have her try baking them just a few minutes less next time and see if it makes a difference. Plus, cookies don't get so dark on the stoneware, so if she's waiting for them to be a nice golden brown, they'll end up overdone (unless you like your cookies CRISPY!). I take mine out just a minute before I think they'll be done.. because our stoneware radiates the heat so well, they finish baking a little on the stone while I wait for them to cool enough to xfer them to the rack. Also, her oven could be uncalibrated (temp wise), and she could have just gotten accustomed to tweaking her recipes to it. So, maybe she could check that out. Some kinds of cookies just don't turn out so well for me on the bar pan.. I don't know if it's the lip around the edges or what, but I've come to use just my flat stones for any and all cookies I make--just makes it easier, and I own 2 so it's not a problem for me.
I would ask her if it is a second batch that is burning. She may be putting them on a hot stone, and then leaving them in the oven from the same amount of time. This could make them spread out before they cook all the way, and then be too thin so they burn.