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Pampered Chef: Broken Show to Go Handle

  1. dannyzmom

    dannyzmom Legend Member Gold Member

    9,373
    17
    The handle snapped on my Show to Go rolling case that I earned last year...anyone know what the deal is as far as getting it fixed/replaced?
     
    Oct 10, 2006
    #1
  2. AJPratt

    AJPratt Legend Member Silver Member

    6,702
    3
    That stinks!!! I would email HO about it. They should replace it.
     
    Oct 10, 2006
    #2
  3. lacychef

    lacychef Legend Member

    5,800
    0
    Same thing happened to me:mad: I called HO & they said they have a one year warranty. They sent me a new one right away; and a mailing label to send back the old one! (they weren't going to send a mailing label I don't think, but I complained about how much it would cost to send back & they said OK...we'll send out a label!)
     
    Oct 10, 2006
    #3
  4. dannyzmom

    dannyzmom Legend Member Gold Member

    9,373
    17
    Mine is over a year old, I believe - I earned it whenever that promo was...when was that?
     
    Oct 10, 2006
    #4
  5. pampchefrhondab

    pampchefrhondab Senior Member

    2,777
    4
    I've broken 2! H.O. did replace both of them. They didn't send me a label to return them; however, they are still in the boxes in my garage. I really hate to know how much it's going to cost me to send them back! I haven't had the money to do so and they haven't called me for them yet.
     
  6. jwpamp

    jwpamp Veteran Member

    1,646
    1
    This happened to the one I borrowed from my Director a few months ago....glad to know it wasn't just me! I felt AWFUL :eek: , but she called HO and they replaced it and sent her a return label for the broken one.

    I guess they learned that the handles need to be sturdier on any future "Show to Go" bags!
     
    Oct 11, 2006
    #6
  7. PampMomof3

    PampMomof3 Legend Member Gold Member

    5,662
    1
    It happened to me too!

    It happened to me as well and I called HO about it and they said they would send me a new one. Well 2 months later, my recruiters handle broke and she called and they said that they would send her a new one with a label! I was shocked b/c mine was still sitting in the garage waiting to be sent back. Well, I called about 3 weeks ago and they sent me a label!!!:D :D :D All I had to do was make the trip to the post office!!!:D

    Good Luck and make sure you call this month Carolyn, if I remember right, October was the last month for that promo!

    Kristi
     
    Oct 11, 2006
    #7
  8. lacychef

    lacychef Legend Member

    5,800
    0
    Carolyn: I earned mine too & figured it was too late. But you have to remember, you earned it...then they had to ship it. They said I had gotten mine in November. It's worth giving a try! I'd call as soon as you can!

    Janice: nice picture:)
     
    Oct 11, 2006
    #8
  9. bbauman07

    bbauman07 Veteran Member Gold Member

    1,479
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    hmmm I will have to call ho mine is broken to.
     
    Oct 13, 2006
    #9
  10. aried

    aried Advanced Member Gold Member

    591
    4
    Mine broke also this spring, they sent a new one and I never did send the old one back.

    Ann
     
    Oct 14, 2006
    #10
  11. dannyzmom

    dannyzmom Legend Member Gold Member

    9,373
    17
    They said once they received my broken one they would ship out a new one. I think I am going to call and fuss at them - I NEED to have one to use for my shows!! I can ship back the broken one once they send me a fixed one!
     
    Oct 14, 2006
    #11
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