Customer's Chip-Proof SA Mug Chipped: Will HO Replace It?

[rennea]

I just had a customer call and said while washing her new SA Mug it chipped Will HO give her another one? I can't believe it I thought that they were chip proof............

 

[pampchefmom2002]

They should replace it as long as it is within the 1 year warrantee.

 

[pamperedbecky]

I just had a customer call and said while washing her new SA Mug it chipped Will HO give her another one? I can't believe it I thought that they were chip proof............

I think it's officially "chip resistant." THey should replace it if it's within the guarantee period like the other post said.

 

[Gina M]

Even though they are chip resistant - I chipped one of the medium squares as I was taking it out of the dishwasher and they replaced it right away - as long as it's still under warranty - I don't see how they wouldn't!

Gina Miller
Pampered Chef Consultant
[email protected]

 

[AnaCash]

Hi there! I'm sorry to hear about your customer's experience with the SA Mug. While our products are designed to be durable and long-lasting, sometimes unforeseen issues can arise. I would suggest reaching out to our customer service team to see if they are able to provide a replacement for your customer. We want to make sure all of our customers are satisfied with their purchases and we are happy to assist in any way we can. Thank you for bringing this to our attention.