1. Pampered Chef relies on relationships and communication. How are you managing your business in the wake of Coronavirus and social distancing? Discuss here
    Dismiss Notice

Pampered Chef: Broken professional lid

  1. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

    5,185
    20
    Forgive me, but professional cookware was slightly before my time.

    A customer at a craft fair has a professional 12 inch lid with a broken handle on it. She does not remember the date she got it, of course, but it is lifetime guarantee.

    Questions are these:

    * Does anybody know if they have these lids in stock for replacements?
    * If not ... will the exec lid fit on the professional cookware?
     
    Mar 21, 2009
    #1
  2. straitfan

    straitfan Veteran Member Gold Member

    1,464
    7
    I would bet they have them on hand for replacements. I just did an adjustment on a professional skillet about a month ago, and I wasn't sure if she'd get the same item or an Exec. They sent a new professional.
    HTH!
     
    Mar 21, 2009
    #2
  3. DebbieJ

    DebbieJ Legend Member

    10,901
    2
    I would give this person the 888# and let her handle it herself.
     
    Mar 21, 2009
    #3
Have something to add?