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Broken Product from another Consultant

TinasKitchen

Advanced Member
Feb 25, 2006
636
1
My party on Sat., the Host said her sister bought the older type cheesecake pan, it had the bundt insert along w/ a heart. Her sister was there and demonstrated to me that it doesnt close right and things leak out of it. She wanted to send it back. I told her I wasnt sure if she needed to go thru the consultant she bought it from but I'd check.

Can anyone help me?

Also, some customers have told me they lost pieces to their garlic press or the lid to their Batter Bowls dont fit.. i told them I can order them new replacements. How would you handle this?? would you look up what they want and then call them and ask if they'd like the replacement it costs such and such? and if they book a party I would just give it to them instead? I mean I wouldnt say That part but if they had booked a party Id just order it and give it to them.

How does that sound?
 

jwpamp

Veteran Member
Jan 13, 2006
1,639
1
TinasKitchen said:
Also, some customers have told me they lost pieces to their garlic press or the lid to their Batter Bowls dont fit.. i told them I can order them new replacements. How would you handle this?? would you look up what they want and then call them and ask if they'd like the replacement it costs such and such? and if they book a party I would just give it to them instead? I mean I wouldnt say That part but if they had booked a party Id just order it and give it to them.
The customer can contact HO by calling the # on the back of their receipt (or they will need to know what host they bought it from and approx when - limited warranty). As far as replacement parts, I take a copy of the replacement form to my shows in a plastic sleeve. You can get it on the website under "Downloadable Forms"If they want a replacement part, they can order it and have it shipped right to them. But I LOVE offering it as an incentive for booking!!!
 

chefjeanine

Senior Member
Gold Member
Jan 19, 2006
2,984
118
I take replacement part order forms to shows. If someone needs a part, they fill out a form and figure the price into what they owe the Host.

Here's where it gets tricky. When I enter the show on PP, I put what they owe for the part under the donation section on their order. Then I write myself a big note so I remember to change the donation to whatever it should be when I get the money from the Host.

Why put that figure under donation? If I don't show it somewhere as money owed to me on that show, I won't get the money. Or, save yourself a lot of trouble and get cash or credit card for the replacement part.

You can send them home with a Replacement Part Order Form, but I consider this another service I offer. Pop their order into PP and send it in for them.
 
R

RachelNguyen

Guest
TinasKitchen said:
My party on Sat., the Host said her sister bought the older type cheesecake pan, it had the bundt insert along w/ a heart. Her sister was there and demonstrated to me that it doesnt close right and things leak out of it. She wanted to send it back. I told her I wasnt sure if she needed to go thru the consultant she bought it from but I'd check.

Can anyone help me?


You might be able to help this customer! If the customer knows the name of the host for the party she bought the pan at AND if it is still within warranty, HO might be able to look it up. I have had this happen twice, and both times, the customer in question was the host, so they did have a record of the sale. They might not if it was just a customer.

Both times I have done this, I have gotten a reference number for a return, mailed the defective piece back and was able to get a replacement shipped directly to the customer. It was awesome!
 

Grandmarita

Advanced Member
Gold Member
Nov 9, 2005
913
0
I'm a walking example of the benefits of helping a guest with a product problem, even though she may have purchased it from another consultant. My recruiter went out of her way to take and return the large grooved cutting board for me, a year ago this time. By the time I received my replacement, she had signed me up as a new Consultant. My one year anniversary is April 29th. My original Consultant lives over 50 miles from me, and my recruiter is
a ten minute drive away. What a blessing to have her so nearby.
Grandmarita
 

TinasKitchen

Advanced Member
Feb 25, 2006
636
1
Thank you

I am going to call the customer. I called my director and she said she emailed the HO to find out what to do but being that item hasnt been sold in over 5 yrs she's sure the warranty has expired. She told me to ask her if she'd like to order the new one.

I will explain the situation to her. I'm sure she will understand.

:)
 
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