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Pampered Chef: Bookings Booking - Bounced Check

  1. beepampered

    beepampered Veteran Member

    I have a guest who bounced a check. She called immediately when she found out (before I knew) with deep apologies and saying to redeposit it. Thankfully, my credit union is only charging $5 for a fee. She would probably pay if I asked her. However, I really want her to book a show. She was hesitant to book a show but partially willing so there is a chance. I don't have a phone number.

    Can someone think of a light-hearted way to say...."you caused me pay and suffering and a $5 fee so can I guilt you into booking a show?" I'm emailing her anyway to verify that the money is there since it's been a few weeks.

    Thanks for helping me be cleverly persuasive.....
    Aug 18, 2009
  2. Bluiydangl

    Bluiydangl Member

    I would laugh it off for her- "I know I have "forgotten" that I wrote a check to someone and nearly bounced it... I know how easy it is to forget that you spent/ overspent at a PC party, don't we ALL love the items?? I'm just thankful my bank only chagred a $5 fee, I can't imagine what yours might have been!! How would you feel about hosting a show with a simple recipe with a few ingredients where you could even buy Christmas/Holiday gifts for your friends with your discount and save some money..." you know try to be nice, obviously she cared enough to call you first, but emphasize the saving money-- because it was obviously tight for her this time around...
    Aug 18, 2009
  3. babywings76

    babywings76 Legend Member Gold Member

    Hmmm. Not sure what I'd say. That's a tough one for me. I'd be afraid of embarrassing her further by mentioning her spending habits or budget. I think I'd just treat her the same as anyone expressing possible interest in booking a show. Maybe I'd say something like "Thank you so much for letting me know right away about the check. My bank thankfully only charged a $5 fee, did your bank charge you anything? So glad it got resolved. I just wanted to thank you for your order. I know you'll just love your (product name). Would you like me to send you some recipes that will utilize it? You know, I'd love to pamper you and your friends sometime and give you the opportunity to get free products. How would you like to book a September show and get stoneware and bakeware on sale?!"

    Maybe? :)
    Aug 18, 2009
  4. Becca_in_MD

    Becca_in_MD Veteran Member Gold Member

    I'd go more with Amanda's approach.

    I had a similar situation. She had already booked. She called me before I knew her check had bounced. I would not assume the person is tight on funds. In my host's case, money that was supposed to be transferred into her account on a regular basis was not and it caused all sorts of problems for her. It was her bank's fault (maybe the funds had been transferred but they did not make them available? can't remember exactly) and they offered to pay any fees she incurred. That's why I agree with Amanda's approach of empathizing and going from there.

    Aug 18, 2009
  5. DebbieJ

    DebbieJ Legend Member

    I always pass along the fee to the customer. Any other store would charge $20-30. My bank charges me $10 and I charge the customer that when I pick up a new check from them.

    If you want her to book, call her and ask her. It has nothing to do with her check.
    Aug 18, 2009
  6. pampered1224

    pampered1224 Legacy Member Silver Member

    Deb is right. There is no point in rubbing salt in the wound.
    In fact, since she pointed it out to you, she at this point will deal with you. Ask her politly to pay the fee. And be done with it. Wait a bit then contact her about hosting. If you go at her in any of the above manners, I would not blame her for never dealing with you again. I would be too mortified.
    Aug 19, 2009
  7. Nanisu

    Nanisu Veteran Member Gold Member

    I'd just be ok with it, and thank her for being so concientious to call you first. Tell her "I so appreciate that". And let it go. If she wants to book, she will. If you give her permission NOT to be embarassed you will be fine
    Aug 19, 2009
  8. beepampered

    beepampered Veteran Member

    Below is the email I sent last night. She hasn't responded. I don't have a phone call and won't pursue the $5. I now understand why companies charge an additional fee for bounced checks. It's a pain and if I don't get the $5 from her my profit margin is WAY down on her order. Even if I DO get the money, I have to worry about my account being correct and redeposit the check.

    The email I sent is loaded with info so it probably isn't the best way to go about it but I wanted to get it all at once.....

    ".....I hope you are enjoying your Pampered Chef products you got at Kathy’s show. I’m attaching some baking uses for your new batter bowl.

    Thank you so much for letting me know right away about the check. I just got the letter from my bank and will be depositing later this week if all is clear with your account??? (we stopped using debit cards cause it was too hard for us to keep up with.) Thankfully my credit union only charged a $5 fee which I would gladly waive if you host a show!

    I also am sending the specials for Sept and Oct to hopefully entice you to host a show. It’s really fun and quite simple.

    Aug 19, 2009
  9. pampered1224

    pampered1224 Legacy Member Silver Member

    Absolutey perfect. No blame, no shame. And a good spirit to it.
    Heck, I would book with you!
    Aug 20, 2009
  10. beepampered

    beepampered Veteran Member

    I redeposited the check today with great fuss at the bank. Kinda weird since I would think a bounced check isn't that uncommon. Hope it doesn't bounce a second time or she will be too embarassed to see me. Thanks Jon for your comments. She was so nice - we had kids the same age so I really bonded with her.
    Aug 20, 2009
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