I have a customer that has a garlic press purchased years ago, that has a black powder residue all over it. It coats her hands when she tries to use it. (I'm not sure why she did not send it back right away?) Has anyone seen a powdery residue like this on any of our products?
I've never seen or heard of anything like that. I do know that sometimes the metal will leave black marks on things, but that's not a black powder.
No. She said that it was fine for a while and then it just appeared. It was enough to cover her hands when using it. I referred her to customer service.
I'm going to guess it's environmental - not anything to do with the product itself. I would have sent her to customer service too - let them tell her that it's not PC's issue. Lol
I've seen that happen with the ice cream dipper if it's been put in a dishwasher. Maybe the same kind of thing? BTW: I saw an ice cream dipper on eBay for sale and the pic looked like it was old, darkened, and discolored like it had been in the DW - what people try to sell! [shaking head] And I bet someone buys it too.
I had a garlic press (non PC) that did get a black powder residue as you describe, on it. And I did put it in the DW all the time....this was before I was introduced to PC and shown the error of my ways when it comes to kitchen tools I threw my non PC one away and got myself a "proper" garlic press Perhaps the old PC garlic presses were not supposed to go in DW - you mentioned it was purchased years ago....how many versions has PC made? Just taking a stab in the dark here.... D.