kdangel518
Gold Member
- 933
I am constantly battling this and am wondering how others handle this. EVERY catalog show I do,and every time I collect outside orders, the OOF's I am handed- 99%- are completely lacking contact info (save for an address) for the ordering customer. :grumpy:
No matter how many times I tell my hosts "please make sure that you get at the very least one valid phone number for all your ordering customers, in case I need to contact them for trouble with a payment, back ordered item, etc." and reassure them that their contact info goes no further than myself, that I will not infact turn into a crazy stalker who calls them every week begging them to book a party with me...it never fails. 99% of the order forms I get back have NO phone numbers or email addresses on them. :yuck:
I have gone so far as to tell my hosts that I can not accept orders without an address and phone number because it is not a valid order without that information, and still nothing. :grumpy:
I recently had a situation where a host mailed me an OOF with a check after a show. Guess what? It got lost in the mail. Well, the OOF was a friend of a friend, and the friend can't be gotten a hold of, and the OOF didn't have a phone number or email address on it (she read me the order and customer info over the phone and I entered it into P3, waited for the check before I closed the show)
My host ended up paying for the order (thankfully it was small) b/c she didn't want the friend of a friend to end up w/out her products. BUT had I gotten the phone number to begin with it would have been a non-issue- I could have contacted the guest directly and notified her the check was lost in the mail. :cry:
So... how do you address this with your hosts? How do you get them to get their guests to provide phone numbers on their OOF's? It's so frustrating. All advice is welcomed :blushing:
No matter how many times I tell my hosts "please make sure that you get at the very least one valid phone number for all your ordering customers, in case I need to contact them for trouble with a payment, back ordered item, etc." and reassure them that their contact info goes no further than myself, that I will not infact turn into a crazy stalker who calls them every week begging them to book a party with me...it never fails. 99% of the order forms I get back have NO phone numbers or email addresses on them. :yuck:
I have gone so far as to tell my hosts that I can not accept orders without an address and phone number because it is not a valid order without that information, and still nothing. :grumpy:
I recently had a situation where a host mailed me an OOF with a check after a show. Guess what? It got lost in the mail. Well, the OOF was a friend of a friend, and the friend can't be gotten a hold of, and the OOF didn't have a phone number or email address on it (she read me the order and customer info over the phone and I entered it into P3, waited for the check before I closed the show)
My host ended up paying for the order (thankfully it was small) b/c she didn't want the friend of a friend to end up w/out her products. BUT had I gotten the phone number to begin with it would have been a non-issue- I could have contacted the guest directly and notified her the check was lost in the mail. :cry:
So... how do you address this with your hosts? How do you get them to get their guests to provide phone numbers on their OOF's? It's so frustrating. All advice is welcomed :blushing: