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Pampered Chef: Host Coaching Ask for host materials back?

  1. Yakmama

    Yakmama Member

    199
    1
    When someone backs out of a show, do you ask them to send you back the materials you mailed them?

    I have a host that I called to confirm her show date. I then sent her a packet of materials- it was $4 shipping and about $4 worth of materials. She canceled her show a couple of days later with no explanation. Should I nicely ask her for the materials back?
     
    May 28, 2009
    #1
  2. pkd09

    pkd09 Future Director Silver Member

    1,911
    4
    I do but rarely receive it back. Good luck. Maybe if she lives close enough you can pick it up? I also have quite an investment in my host packets. My shipping is usually $4.95 Priority Mail plus the contents.
     
    May 28, 2009
    #2
  3. chefann

    chefann Legend Member Gold Member

    22,238
    5
    My former Director used to ask for them back. She used to use recyclable host packs, binders with page protectors. It was a little more obvious that there was some money in the pack (for the binder, etc.) than host packs that are in paper envelopes or folders. She also indicated in her "thanks for hosting" letter that the host would be responsible for returning it if they cancelled.

    If you hadn't indicated in previously that the host would have to return your materials, then asking for them now could be interpreted by some as a petty retaliation.
     
    May 28, 2009
    #3
  4. pkd09

    pkd09 Future Director Silver Member

    1,911
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    I also use the nicer plastic folders with page protectors. In addition, I put a sticker on the inside left flap that they are welcome to remove any materials they wish but I recycle my folders for future hosts and ask for the unused materials to be returned to me. Some hosts just don't get it or they could care less. I figure I have close to $5 in folder and supplied materials plus the $4.95 shipping.
     
    May 28, 2009
    #4
  5. PamperedK

    PamperedK Veteran Member Silver Member

    1,134
    4
    If a host cancels I usually just ask them if they would mind sending it back so I can give it to the person that takes their date. That way I don't sound petty and if they send it back - great! I don't get them back though!
     
    May 28, 2009
    #5
  6. DessertDivaFL

    DessertDivaFL Veteran Member Gold Member

    1,313
    1
    Hosts who have hosted shows give me back the leftovers. I had a host cancel for the second time and she kept each host packet even after I asked for it back! Ugh!
     
    May 28, 2009
    #6
  7. Chef Gilles

    Chef Gilles Member Gold Member

    325
    5
    I would NEVER ask for the material back in the hope of having it around the host's home and remind her to rebook. When my hosts cancel, I always tell them to let me know when they are ready for a party and keep sending the monthly host special electronically. What are a few bucks of shipping and material compared to the possibility of a show? You got to spend money to make money!!!!! That's my practice anyway!
     
    May 28, 2009
    #7
  8. kdangel518

    kdangel518 Advanced Member Gold Member

    933
    1
    I don't ask for them back... I have them keep them as a reminder for them to reschedule their show (most of my hosts who have cancelled do reschedule) and I just send them updated host/guest specials and OOF's. The rest of the packet they keep. I use the cheap colored folders you buy at back to school time for $0.05/piece and everything else is just printed on regular paper, so no great expense to me. The only true investment is the shipping and the recruiting info I put in there, but even that is not very expensive.
     
    Jul 24, 2009
    #8
  9. pampered1224

    pampered1224 Legacy Member Silver Member

    3,791
    41
    I always had problems getting my host stuff back so I stopped doing it. I simply send 5 catalogs, I put one each of the upcoming host benefits flyer and one guest special flyer in each catalog and 10 order forms and invites. All disposible. Why throw out money when you only have a 50/50 chance of gettingit back? Besides, I also found out that my hosts were not going through them. It was easy to figure this out as I had tucked in a special blurb abotu a small incentive gift near the back of the binder. No one, and I mean no one in three years ever claimed the bonus product!
     
    Jul 28, 2009
    #9
  10. cewcooks

    cewcooks Advanced Member

    553
    0
    I have done this on occasion, and I usually send 4 or 5 catalogs 1 time I got 2 catalogs back and no folder. I do recycle my folders and I like the idea of putting that in the host letter. I have also found out that some hosts don't even open it up as well. When I call I mention for them to look inside the packet for all the info!
     
    Jul 29, 2009
    #10
  11. pampchefrhondab

    pampchefrhondab Senior Member

    2,777
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    I know for me I need to get better at host coaching. One of the things Belinda Elsworth says to do is say to the host, "Now grab your host packet and we'll go through this together." I think we just assume because we mail it the will read it. I'm very guilty of this - because I would read it if it was sent to me:)! I've done shows before and I go through all of the info.

    I need to get much better at host coaching! My goal for this fall!
     
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