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Solve Refund Issues: Discover Why Adjustments Are Missing & How to Retrieve Them

In summary, "Adjustments Missing" refers to additional discounts or promotions that were applied to an order but are no longer showing up, possibly due to an expired offer or a technical issue. If the adjustments were due to an expired offer, they cannot be provided. However, if it was a technical issue, customer service can assist. Your order will still be processed and shipped, but the final price may differ. To prevent this issue, double-check expiration dates and follow the correct steps for redeeming offers. If adjustments are missing after placing an order, contact customer service for assistance.
trps
Silver Member
727
I have been checking on a return for refund item. It disappeared from the adjustments today. I typed in the reference number and nothing. Anyone have this happen or know what is going on?

Thanks for your help.
 
It happens when the adjustment is more than 30 days old. That said, I have ones that NEVER show up on my adjustment page. It doesn't matter how I do the adjustment- most never seem to show. I keep a list of adjustments with info so I can refer back to it as needed.
 
  • Thread starter
  • #3
it was on Friday morning then I checked today and missing it was started on the 7th so only 11 days old. Could they take it off while it is processing? I am hoping that is what it means.
 
I would call the solution center. I had an adjustment once that never showed up when I tried to check it. When I called about it, it was supposed to have been shipped...but wasn't. The customer service rep. I spoke with was wonderful! She corrected the problem right away and shipped the product out in a rush status. My host received what she needed the next day.
 


Hello! As a fellow consultant, I am happy to assist you with your return for refund item. It is possible that the item was processed for return and the adjustments have been finalized. I recommend reaching out to our customer service team for further assistance. They will be able to provide an update on the status of your return and help resolve any issues. Thank you for bringing this to our attention and I hope everything gets sorted out soon!
 

1. What are "Adjustments Missing" and why am I seeing this message?

"Adjustments Missing" refers to any additional discounts or promotions that were applied to an order but are no longer showing up. This could be due to an expired offer or a technical issue.

2. Can I still receive the missing adjustments?

If the adjustments were due to an expired offer, unfortunately, we are unable to provide them. However, if it was a technical issue, please reach out to our customer service team for assistance.

3. Will my order still be processed without the adjustments?

Yes, your order will still be processed and shipped out as usual. However, the final price may be different from what was originally displayed.

4. How can I prevent this issue from happening in the future?

Make sure to double-check the expiration dates of any discounts or promotions before applying them to your order. Also, ensure that you are following the correct steps for redeeming any offers.

5. Is there anything else I should be aware of regarding "Adjustments Missing"?

If you notice that the adjustments are missing after completing your order, please contact our customer service team as soon as possible. They will be able to assist you with any further questions or concerns.

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