I had a show in mid January and the host accidentally ordered a wrong item. HO was happy to exchange it. They even sent a p/u from UPS so the host didn't have to pay postage. BUT, it appears that they haven't shipped out the replacement item yet, even though they indicate on the website that they received the old item on 1/31. How long does this usually take? I am going to call tomorrow, but it sure seems like 2 weeks is enough time. It would show up on my account under adjustments, right? (I facilitated the adjustments for the show and the other two are showing.) Thanks!