I could have sworn I did an adjustment over the phone with HO for a guest from a show in November. She wanted to return an item and get something else instead. I remember handling this, but my host from that show just e-mailed me asking about what we are doing about that guest's order. Is there a place for me to look up this info? I guess I need to call the guest directly, but I wish I could familiarize myself with the situation first.