ID MY CATALOG SHOW ON HOLD DUE TO A BALANCE DUE?

[RMDave]

I've had a CATALOG show on HOLD for two days so I called the Solution-Center and was told there was still a balance due on it?First of all, it was a CATALOG show. All orders were entered Online by the host where PC's software figures out the tax and shipping.Second of all, after being imported into P3, it balanced. P3't doesn't let you submit a show if there was a balance due.Third, nobody from HO called or sent an email to give me a heads-up.When I talked with the supervisor she scratched her head. She couldn't figure out how I could have still owed 37 cents. She wrote it off and Released the show.Has anybody else had a similar issue? How did you deal with it and how was it finally resolved?D

 

[NooraK]

Wonder if it was an issue with tax rates? Did everyone order from the same area with the same tax rate? It is weird that it would be on hold for balance due. You're right, P3 won't let you submit if you owe a balance.

As for no notification, I've read somewhere on here recently that HO has been having email issues. I've started to make it a habit to go to the Shipment Status page on CC to double check that my show has been released for picking after I've submitted it.

 

[Sheila]

One of my recruits had a major issue with one of her shows. We can't do "ship to host" out here, everyone has to do direct shipping. It was charging the co-host direct shipping, so the consultant wrote it off as a Consultant Gift (it was something crazy like $37!!!) Somehow, the system thought that the amount should be different & it was a HUGE deal! It took them days to figure it out. HO couldn't even figure out if the consultant owed them money or if they owed her money. They had several people, including tech support, working on it. They finally decided to take a few $ from her commission check & release the show while they tried to figure it out. It's been 2 months. I don't know if they ever figured out what the deal was! ETA: I did follow up with the consultant asking what they did to her paycheck. She said she would check & get back with me and never did. This is a good reminder for me to ask again!

 

[BethCooks4U]

When you close a show it says right on your P3 screen in red that you need to check on your shipment screen to be sure it clears. It's our responsibility to check whether a show is on hold. Just takes a second to log in and look at the shipment screen at CC.

I know they used to make calls but they've stopped doing that and put it on us. They still try to help us out by sending an email but that gets missed at times so we need to be watchful! I know I usually get an email if one of my shows or one of my downline's shows goes on hold but occasionally one is missed.

 

[Ginger428]

If theres a problem, It usually shows up around an hour or two after submitting. It will say received or on hold....HTH

 

[RMDave]

When you close a show it says right on your P3 screen in red that you need to check on your shipment screen to be sure it clears. It's our responsibility to check whether a show is on hold. Just takes a second to log in and look at the shipment screen at CC.

You are correct. But P3 still won't let you submit if the show doesn't balance. HO said that it looked like a difference in tax, but the three people who "audited" it couldn't find the error.

The show shipped today. Thank goodness.