Urgent When does the 30 days for return end?

[AnnieBee]

Just a quick question. When does the 30 days for return end? Is it from when the show ships, or when it arrives with the host?

TIA...

 

[raebates]

I'm fairly certain it's from when it arrives at the host's home.

 

[nancycookspc]

I think its when its shipped. BUT even if you are a couple days over call and PC normally makes exceptions just ask

 

[wadesgirl]

I was always told it's from when the show ships.

 

[kcjodih]

I needed to know this last fall. SS told me it was from when the show was shipped.

 

[pcchefjane]

I wasn't sure either but I'm sure, especially with the weather delays, it will be extended up to a week if asked...

 

[AnnieBee]

Thanks Ladies!

I understnad that tracking the shipping date is easier than keeping tabs on when it arrives, but it does seem a bit unfair to the hosts... Oh well!

 

[GeorgiaPeach]

It is from the date it leaves the home office. I just had this come up last week. The ship date/30 days was the 28th, host called me on the 30th but I was out of town for the holidays. I contacted the home office on Jan 5th. They said she'd have to pay for shipping. I explained the situation to home office and they said they would make a one time exception.

It never hurts to state your case to home office I understand it's easier for them to track the 30 days from ship date but I wish it were from the date the host receives it.

 

[jbdowd0798]

I too had this issue come up this week and its from when it SHIPS from HO....BUT the woman I talked with was great and going to sen Fedex to pick the item up anyway since I was on day 31 and it was Monday and they weren't open on Sunday.

 

[raebates]

See, this is what's so great about this site. I had it wrong, but I'll know better now. Thankfully, we're close enough that it only takes about 24 hours for a shipment to reach us.

 

[jbdowd0798]

Don't rub it in Rae! LOL It takes a week or more to get to us!

 

[momoftwins]

Thank goodness I just found this thread. I am doing an adjustment with a host as we speak but it is an exchange. Her show shipped on December 18th (30 days would be today?). She is still deciding what to get in exchange for her two items (small bar board and garlic press). She is busy tonight and works during the day tomorrow and I am busy in the evening tomorrow. So she will come over to bring me the products Tuesday night. I am going to call her back though and see if she can decide what else she wants in exchange for the items and hopefully I can at least get home office called tomorrow and won't have to pay for shipping. The host has been sick that is why it is taking so long to get this taken care of.