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Don't feel so bad.... Most of my hosts have cancelled on me because there was a death in the family. Although, Im not sure if this is true or just an excuse most people resort to...
Re: Grammar.....When it comes to an FB status, I believe you're just going to have to deal with it. Writing to over two or too is shorter. Although not by much, the word is just shorter. People are just going to take the shortcuts, especially when they are typing the status from their phone...
I would give them an additional free product value of $10 that way you can also get commission on it.
Be careful with the 10 outside orders though, the orders might be under 10 if you dont specify