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What to do when customer gives you an online order?

Discussion in 'Online Marketing, PC App, Websites' started by KellyRedHead, Feb 18, 2007.

  1. KellyRedHead

    KellyRedHead Veteran Member

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    The show I did last night has two new orders that have come in through my website.

    1.) What to you guys send to them as a thank you for their order? How do you sent it, email, personal snail mail note etc...?

    2.) If they pay by CC online does it go through then when they put their order in online, or do you put in the CC# when you place the order in the hosts show on PP and it gets charged then ?

    3.) Lastly, the 2nd order said "Sorry she couldn't come....., wished she had know earlier that this host was doing a PChef show, but has one booked for March 4th with someone else." What would you say back to her, something like, "sorry you couldn't of made the show, thank you for your order. Good luck with your I know you'll have a great time"???

    I wish I had know I would have loved to have booked her, my March is not looking to great!


    Just wondered your opinions?
    Thanks-
    Kelly
     
    Last edited: Feb 18, 2007
    Feb 18, 2007
    #1
  2. DebbieJ

    DebbieJ Legacy Member

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    I pick up the phone and call them to thank them for their order, make sure they know about our warranty, and ask them if they want to hear about upcoming specials.

    I have a LONG line of business going from making one of those calls and booking just one show.
     
    Feb 18, 2007
    #2
  3. KellyRedHead

    KellyRedHead Veteran Member

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    Thanks Deb!

    What do you usually say when you call?
     
    Feb 18, 2007
    #3
  4. BethCooks4U

    BethCooks4U Legacy Member Gold Member

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    I send them an email thanking them and explaining that the order doesn't process until the show closes. I also suggest that they get the benefits of a show and let them know they can contact me for recipes or tips or any other pc needs. I keep it short.

    If they direct ship their order I also send them their receipt via snail mail with a short note and a new product brochure.
     
    Feb 18, 2007
    #4
  5. DebbieJ

    DebbieJ Legacy Member

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    See my previous message:
    This leads into bookings because I tell them about the host specials.
     
    Feb 18, 2007
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  6. KellyRedHead

    KellyRedHead Veteran Member

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    What happens here:

    2.) If they pay by CC online does it go through then when they put their order in online, or do you put in the CC# when you place the order in the hosts show on PP and it gets charged then ?

    Kelly
     
    Feb 20, 2007
    #6
  7. cmdtrgd

    cmdtrgd Legacy Member Gold Member

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    The CC will show up on your personal website. You have to get it and transfer it to PP or P3. It will then be charged with the rest of the orders once you submit the show.
     
    Feb 20, 2007
    #7
  8. KellyRedHead

    KellyRedHead Veteran Member

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    Thanks Kate!
     
    Feb 20, 2007
    #8
  9. cmdtrgd

    cmdtrgd Legacy Member Gold Member

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    No problem!
     
    Feb 20, 2007
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  10. 4kids4me

    4kids4me Advanced Member

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    From Website to P3

    Is there a way to "transfer" it without manually typing it in, or copy/pasting it in? Seems SO tedious.
     
    Feb 20, 2007
    #10
  11. cmdtrgd

    cmdtrgd Legacy Member Gold Member

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    No, there isn't - it is for safety reasons.
     
    Feb 20, 2007
    #11
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