Something Is up With My Website. I Got an Email From a Past Host That

[Tara1021]

Something is up with my website. I got an email from a past host that it directed her to a different consultant website when she was ordering from my outlet. When she checked out, it was on mine though. I got an online activity report today and hers wasn't on it. I called HO and was on hold for 45 minutes and my cordless died. I tried to call back and it told me that due to the number of calls in the cue they couldn't get to me. GRRRRRR

Anyone else having an issue?

 

[Jennie4PC]

I know someone else said that they had someone place an order from her website but when she checked out it went under someone elses website good luck

 

[chefjeanine]

Please be sure to follow-up with this issue! I'd send an email -- ask them to call you. Unfortunately, you are not the first person this has happened to. . .but perhaps you can be the last.

 

[Tara1021]

I talked to someone at HO this morning and gave her the order number. she cancelled the other order and then proceeded to tell me that my guest was routed to the other website b/c they didn't go to mine. WRONG! This chick wasn't understanding. anyway, i'm going to call tech support and see if they can resolve it. I called the girl (a past hostess) and told her that I cancelled her order and to go in and delete cookies etc and try again.

 

[chefjeanine]

proceeded to tell me that my guest was routed to the other website b/c they didn't go to mine.

If this happens again, ask for a supervisor or tech support right away. I'm glad to hear you are going to follow up with support. . .it's likely that this is not an isolated incident so keep ontop of them. By any chance, do you know the consultant that ended up with your order?