Micro Cooker Not Closing Properly

[ChefClairissa]

I just had a customer call me to let me know that her micro cooker isnt staying closed. She said that its closing, but when she goes to lift it, the lid pops off. I have not seen one up close and personal and I dont really know how they work, is there a tip I could let her know before I call HO and get it replaced? Any help would be great! Thanks!

 

[Shawnna]

One of the first ones I received had bent clasps on the lid. If you push them back into place it should work. Otherwise I would do an adjustment for a new one.

 

[chefann]

The lids on the Micro-cookers don't just pop on and off, and that can be confusing. Make sure she's setting the lid down and turning it. I can't remember if the micro-cookers come with use and care cards, but they do exist online (on CC), and the online ones have pictures of how to close them.

 

[GeorgiaPeach]

The lids on the Micro-cookers don't just pop on and off, and that can be confusing. Make sure she's setting the lid down and turning it. I can't remember if the micro-cookers come with use and care cards, but they do exist online (on CC), and the online ones have pictures of how to close them.

I agree with Ann. It sounds like she isn't putting it on properly to begin with. I had that trouble when I first bought mine. I thought you snapped it on. You actually lay it on top a bit off center and then twist it to lock the lid on. I have never had trouble with my lids once I figured out how they go on.

 

[Staci]

Hi there! Thank you for reaching out about the issue with your micro cooker. I'm sorry to hear that it's not staying closed for you. I have a few tips that may help before you call HO for a replacement.First, make sure that the lid is properly aligned with the cooker base. It should sit flush and evenly on top.Next, try gently pressing down on the lid while lifting it to see if that helps it stay closed.If those tips don't work, there may be an issue with the locking mechanism. In that case, I would suggest contacting HO for a replacement.I hope this helps and that you're able to get your micro cooker working properly. Please let me know if you have any further questions or concerns. Happy cooking!