ifYou're Trying to Call the Solution Center...

[DebbieJ]

...try waiting on hold.

When I called this afternoon, the recording said the wait time was about an hour. I waited on hold instead of getting the call back and someone picked up only 10 mins later.

Just an FYI.

 

[chefkristin]

Thanks Deb! Good to know!

 

[pamperedbecky]

Oooh dang, I should have tried that! I did the call back thing, then missed the two calls (do they do 2 or 3 tries?). So I tried again and now they're supposed to cal back...wait time this time was 57 minutes . I'd better get my list ready! I also need to replace my Santoku knife. :cry: The very tip tip is broken off.

 

[wadesgirl]

I just called because a host was missing the ONE item she needs on the 24th for a Christmas present. The wait was 1 hr 45 min to 2 hrs. I took the call back option and I hope they call back soon!

 

[dianevill]

Definitely stay on hold. The other day I was told the call back was 2 hours and 38 minutes to 3 hours and some odd minutes. I held for 20 minutes. During that time I sent an "outlet" reminder to my contacts and have gotten over $200 in outlet orders since then. It was worth the wait, and I wasn't stickin' around for 2 1/2 hours!

 

[wadesgirl]

I wish I could wait on hold, I'm such an impatient person! Plus I have to call using my cell phone and I'm not risking my day time minutes.

 

[Loreen]

On Hold NowI'm on hold now - been there for just under 10 minutes. No option for call back or any indication of what the wait time will be.

 

[dianevill]

That should be good - usually when there's no option it's not too long.

 

[Loreen]

Wait time not too bad . . .Held for 30 minutes and spoke with a very nice lady. Everything taken care of easily. We do have great customer service!

 

[pampchefrhondab]

Only problem is if we all start holding and not opting for the call back the wait will get longer!

 

[wadesgirl]

I just got my call back, about 2 hours since I first called. They are 2 day airing the items my host needs by Christmas. She was missing an item and the trifle bowl arrived broken. I made her guarantee my host would get them!

 

[pamperedbecky]

That should be good - usually when there's no option it's not too long.

This is what I thought too, but unfortunately it's not true tonight!! I'm on hold now and got no option of a call back....but I've been on holding for 35 minutes!!:cry: :cry:

At least I"m able to put teachers' gifts together as I listen to the Christmas music!!