Urgent Guest Placed Order Under Wrong Show - Can It Be Moved?

[Roadtripray]

A host of mine had a guest post an order online, but posted it under my show, rather than my host's. Is there a way to move this order myself? I sent a message to HO just now ... hoping to be able to close out my host's show Monday night. I would just delete it and re-enter it, except the guest paid with Credit Card already.

Thanks!
Ray Reavis

 

[cathycooks]

It can be fixed, however you will have to get their cc info again or get a check from them when they receive the item. YOU cannot do it. In fact I had to talk to about 5 different people including second tier tech when I had a similar problem. Customer service will actually delete the order & then you will have to reenter it under the correct show. Did the customer enter it as an individual order- meaning the card has already been charged? If so, the worst part in my opinion is the cancelled/refunded charge will not show on their card for 3-5 days & TPC has no confirmation they give you at this time proving that it's been cancelled other than the service rep saying "I swear I cancelled it. It's here on my screen & will show on their card in a few days- promise." Best of luck!

 

[Roadtripray]

I think I can do that much. I'm pretty sure I remember seeing a link for cancelling the order. I was just trying to fix it with the least hassle to the customer. The show it was credited to was my own show, although the customer didn't attend the show for the other host, but she invited her. I may "trade orders" to make up the amount. The other host is very receptive to that, and that would be the least hassle for the customers. I have orders I received outside of shows that I told others I would put in with my show orders, so I didn't tell them which show it would be put under, and I don't suppose it matters to them as long as I get their stuff to them!Thanks!
Ray

 

[KBender295]

I just had this happen today too. You will have to contact the customer to get the card number.

 

[AnaCash]

Hi Ray,Thank you for reaching out about this issue. Unfortunately, as a consultant, you do not have the ability to move orders between shows. I would suggest reaching out to the guest and explaining the situation to see if they would be willing to place the order under your host's show. If not, you can contact HO and they may be able to assist you in transferring the order. In the meantime, I would recommend keeping in touch with your host and keeping them updated on the situation. I hope everything gets sorted out and your host's show can close successfully. Let me know if I can be of any further assistance.Best,