kdangel518
Gold Member
- 933
I had a guest at my show last week who brought in her 5" Utility Knife because it had rust spots on the blade. Of course I said I would call HO and speak with them about getting it replaced. I just got off the phone with the Solutions Center and they informed me that rusting is not covered under our mfg's warranty for the forged cutlery, that it is caused by either the knife being submerged in water or not being dried properly or promptly enough (which I understand, but I find it odd that I am neither the fastest knife washer nor drier but none of my forged cutlery, some of which is 5 years old, has rust spots...)
At any rate, does anyone know if we actually have something in writing I can send to the customer?
I am going to explain to her that it's a limited lifetime warranty and rusting is not covered, I know she can remove the rust spots with a paste made of baking soda and water, and will encourage her not to soak her knives and to ensure they dry quickly. If she wants to replace it I'll offer her 10% off or something, but it would be great if I had something in writing to back myself up in case she asks. Thanks!
At any rate, does anyone know if we actually have something in writing I can send to the customer?
I am going to explain to her that it's a limited lifetime warranty and rusting is not covered, I know she can remove the rust spots with a paste made of baking soda and water, and will encourage her not to soak her knives and to ensure they dry quickly. If she wants to replace it I'll offer her 10% off or something, but it would be great if I had something in writing to back myself up in case she asks. Thanks!